ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

Job Summary: This position provides background screening services to providers, internal departments, and clients of ChildNet, e.g., Florida Department of Law Enforcement (FDLE), birth certificates, abuse reports, “wanted” warrants, “open” capias and local law enforcement checks.

Essential Functions:

The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.

· Conducts "live scan" export data and verifies information accuracy. Classifies screenings to indicate the type of screening conducted. Resolves export problems and monitors incoming information.

· Request diligent search information from federal, state, local, out of state and international agencies using "letters of inquiry" to locate the missing individual.

· Perform routine to moderately complex clerical tasks requiring use of automated office systems.

· Establish and maintain department logs, records of maintenance procedures, and filing systems.

· Conduct follow-up on incomplete background screenings. Contact agencies, local law enforcement agencies, and Department of Children and Families to verify accuracy of information, a streamlined process, and timely responses.

· Act as liaison between supervisors, professional staff, department leads, other departments, and outside agencies, gathering and relaying information as needed.

· Process various correspondence, forms, and reports required within the department.

· Coordinates confidential deliveries and arranges for pick-up of information. Assist other department staff to support department objectives and efficient operations.

· Respond to department inquiries. Provides resolution or directs inquiries to relevant resources.

· Perform other duties as assigned.

Years of Experience:

· One (1) year of relevant work experience

Education/Licenses/Certifications:

· High School Diploma or equivalent

Abilities Required:

· Ability to make complex decisions and balance the needs of stakeholders involved

· Ability to be sensitive to the service population’s cultural and socioeconomic characteristics

· Ability to manage execution and direct the work of others towards task completion

· Ability to provide high customer satisfaction with positive service delivery results

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• relevant work: 1 year (Required)

Work Location: In person

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