Seasonal HR Service Representative Bath & Body Works Job at Bath & Body Works
HR Direct is a remote call center environment responsible for receiving and directing incoming calls regarding human resources-related employee inquiries.
HR Service Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.
Basic Function:
- Answer benefit and payroll questions
- Assist associates and managers calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HRAccess
- Provide 1st level functional support to associates and managers using the web application on-line to complete their transactions.
Responsibilities:
- Answer benefit and payroll questions
- Coordinate with other functional groups within HR Direct as necessary
- Provide excellent customer service to all customers
- Provide first level functional support to callers needing assistance with ESS and MSS
- Provide first level functional support to store managers entering HR data transactions.
- Assist with HR and PR data transactions and inquiries
- Document all calls in HR Direct call tracking system
- Engage Service Coordination Supervisor for issue resolution as needed
Qualifications
- 1-2 years’ Service Center environment (call center) experience required
- Must be proficient in utilization on dual monitors
- Highly proficient in computer software and applications
- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- 1-2 years’ HR, payroll and benefits administration experience a plus
- Fluency in Spanish or French (verbal and written) a plus
Education:
- Bachelor's Degree preferred, but not required
Compensation: $19.80
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, sexual orientation, marital status, pregnancy, genetic information, disability, protected Veteran status or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.
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