This position is responsible for performing administrative and clerical duties and customer support functions for all commercial accounts across Northern America, including auction locations, private store sites, and seller payments. The Post-Sale Operations team ensures that balancing sales, payment submittals, payment approvals, transportation assistance, client reporting and client communications are completed timely and accurately for all commercial accounts throughout the nation. Each of these tasks are managed to meet the SLA of individual accounts. This position also manages relationships and communications with both internal and external clients.

• Audit all work completed by the auction administrators at 60+ locations and Posting and Procurement dept to ensure posting accuracy of all buyers, seller, recon fees and any other contractual fees on sold transaction records across North America (Ex. Co-op, Auto IMS, Mechanic and body shop hourly rates, Remarketing fees).
• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible on an inbound phone queue
• Calculate and post the buyer and seller's transportation assistance/promos in the appropriate system for North America commercial sales.
• Coordinate with auction administrators and COAST/ARSSC teams on processing payment reversals.
• Collaborate with Floor Plan and ARSSC teams to confirm appropriate balancing for Shared Services accounts.
• Communicate with commercial administrators, PSI/Mechanic Shop teams, and/or arbitration teams members throughout North American for all incomplete/work process items and required documentation needed for post-sale reporting.
• Confirm all units facilitated into the AS400 system and review, enter, and update all required vehicle information in the AS400 systems.
• Create buyer gate releases on web-based tool when the vehicle is available for release by reviewing buyer's risk class, payment status and vehicle availability. At times this could require collaborate with the Credit and Collection team to determine if a release is available for units over a certain amount or clients with a high-risk class.
• Ensures all appropriate records, required reports and related administrative functions are accurate and up to date. Prepare and email clients the required post-sale reporting and information by the required SLA time
• Establish and maintain all required documents for an electronic vehicle jackets and sale files with all required documents and reports.
• Follow up on vehicle records for post-sale documents by reconciling bills against ordered work/repairs for each required client vehicles across North America. Collaborate with auction administrators and/or Posting and Procurement team members for any missing information or inaccuracies.
• Generate, verify accuracy, and transmit sale information to client via CDT program in Workbench. Investigate any discrepancies in transmission errors with the auction locations or client to ensure the sale files contains accurate information.
• Log audit discrepancies, providing opportunities for addressing trends with performance or system issues
• Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout North America.
• Monitor in lane sale via the internet for the end of sale across North America. On completion of sale begin the sale balancing process.
• Override Oracle hold for auction approved payment requests and file request in the corresponding electronic folder for the Internal Control audits.
• Partner with Floor Plan and ARSSC teams to confirm appropriate balancing for Shared Services accounts.
• Prepare, review and balance all required client and internal post-sale reports using the necessary reporting tools (Mabel, OVE, Workbench, etc.) then finalize transactions in each auction AS400 systems across North America.
• Prioritize daily tasks to handle high volume of tasks in a timely and efficient manner
• Review and approve all accurate payment requests and Remarketing fees/Transportation Assistance Bulk Upload received from auction locations or administrators across North America. Follow-up with location/administrator on any submission with discrepancies or missing necessary documents.
• Submit Service Station tickets to resolve transaction, payment, posting, reporting issues or inquiries
• Work with team lead/supervisors and COAST/IBM/DSQWAT teams to escalate issues that impeded meeting client SLA's
• Serve as an escalation point and/or liaison for CCRs, internal teams needing assistance with more in-depth customer requests
• Provide input for improvements, diagnostic tools, and process changes
• Go on-site when needed to provide necessary documents to customers that require checks.
• Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
• Perform other duties and responsibilities, as assigned by manager.
  

Qualifications :

Minimum

• High School Diploma/GED and 5 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field
• Effective communication skills required.
  

Preferred

• Associate degree in accounting or related field preferred.
• 1 - 3 years of accounting or bookkeeping experience preferred.
• Must possess good problem-solving and organizational skills.
• Knowledge of basic accounting procedures and equipment required.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Experience with varying office equipment (i.e., ten key, copier, fax, etc.)
• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Ability to remain focused and composed during fast-paced sale-day activities.
  

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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