Applied Research Associates, Inc. (ARA) Strategic, Communication, Marketing, and Training Group is seeking a Senior Customer Support Specialist to join our team in an onsite position in Vienna, VA to provide assistance and expertise to customers to address needs such as registration, access to courses or training facility, and provide training records.

As the Senior Customer Support Specialist, you will be a key member of a team that is solving real-world problems for customers in the military, medical, commercial, and intelligence industries. Our products are award-winning, reflecting the creativity, dedication, and vision of every member of our group. You can be part of our team!

Why work with us?

• The opportunity to make a real impact. Our team has been making quality training for over 20 years. Everyone who works here is important, from new faces to those who have worked here since the beginning. Your contribution matters—you won’t be just a number!
• Flexible, reasonable hours. We encourage all employees to have a good work/life balance. We do not believe in burning you out! We invest in our people and want you to be happy with us for the long-haul.
• Competitive salaries and outstanding benefits. We provide generous retirement contributions and company stock over and above salary; medical, dental, and vision coverage; company-paid life and long-term disability insurance; and annual performance bonuses.

Required Experience:

• Receiving incoming requests, both computer generated and verbal and prioritize for proper action.
• Providing support to users by fulfilling individual requests for information.
• Performing problem diagnosis and guiding users through step-by-step solutions or providing expertise to solve registration or access issues for end-users.
• Resolves problems or contacts more senior technical support as necessary.

Required Qualifications:

• 3 years of related experience.
• BA/BS degree or higher in relevant discipline is preferred.
• Experience supporting US Government clients.
• Experience coordinating across multiple organizations.

This position is onsite in Vienna, VA and contingent upon award of a contract expected in 2023.

COMPANY INFORMATION:

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 1200 professionals. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

At ARA, employees are our greatest assets. The corporation realizes that employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees are eligible for contributions which not only add to the company’s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please visit our website at www.ara.com.

Please apply at www.careers.ara.com for the Senior Customer Support Specialist position.

Experience

• 3 year(s): Related Experience

Education

• Bachelors or better in Computer & Information Resources Management or related field

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)