Job Title: Senior Help Desk Analyst (ONSITE)
Location: Atlanta, GA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Client: State of Georgia
Interview Type: Webcam OR InPerson
Note: Local Candidates ONLY
Job Description:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
· Provide onsite desktop support for customers located within assigned locations.
· Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
· Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
· Install & support network devices providing business critical service
· Perform end user data back-up and recovery ensuring attention to detail
· Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
· Open/document/track problem tickets escalating to appropriate workgroups when required.
· Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
· Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
0
Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Required
2
Years
Experience imaging and deploying laptops
Required
2
Years
Experience providing desktop/laptop computer hardware support
Required
2
Years
Experience supporting Microsoft Outlook email client
Required
2
Years
Experience supporting Microsoft Office 2013 or higher
Required
2
Years
Experience supporting remote workers and troubleshooting VPN and remote technology issues
Required
2
Years
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Highly desired
2
Years
A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)
Required
0
Experience with local and network printer troubleshooting and repair
Required
2
Years
Technical support experience in a Windows 10 PC environment
Highly desired
2
Years
Experience supporting Cisco VoIP phones and Jabber client
Highly desired
2
Years
Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
Required
2
Years
Experience in an Active Directory Domain environment.
Required
2
Years
Job Type: Contract
Salary: $25.00 - $30.00 per hour
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 2 years (Preferred)
- LAN and WAN environments: 2 years (Preferred)
Work Location: One location
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.