Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The Senior Investigator independently plans and drives long term care investigations of varying degrees of difficulty. Handles third party vendor investigative activity and assists in the training of more junior investigators.

Responsibilities :

• Optimally completes high-quality, sophisticated long term care claims investigations
• Independently develops and drives a detailed investigative plan
• Acquires and reviews internal / external documents to support investigative activity and findings
• Conducts interviews of insureds, caregivers, and other involved parties
• Handles third party vendor(s) conducting long term care surveillance activities
• Regularly communicates findings and investigation status to Requesters
• Produces well-written reports that are accurate, concise, and objective
• Presents case findings and recommendations for further action to department management and Requesters
• Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
• Adheres to departmental, company and regulatory timelines, policies, and requirements
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required
• Mentors and trains more junior investigators on long term care claim cases and processes
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Experience :

• Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
• 5+ years of proven ability in the investigation profession and/or financial services industry
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)

Skills / knowledge:

• Highly proficient in various computer applications (Microsoft products etc.)
• Sophisticated written and verbal communication skills
• Sophisticated analytical skills
• Sophisticated interviewing skills
• Ability to work in a multifaceted environment
• Efficient and effective organizational skills
• Strong presentation skills
• Foreign language proficiency a plus

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We build opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We champion an inclusive work environment where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all partners and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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