IT SYSTEMS TECHNICIAN II
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

The District Attorney's Office is seeking to hire a highly skilled IT Systems Technician II with experience, preferably within the public sector. The position requires a broad range of skills, including hardware and software installation, maintenance, and configuration. This position will perform a range of duties to ensure end-users are equipped with the tools and technology necessary to contribute to the agency’s mission.

Examples of duties may include but are not limited to:

• Managing and maintaining user accounts
• Providing help desk assistance (Tier 1) to customers for desktop computers, peripheral and related technology
• Troubleshooting, evaluating and resolving a variety of routine computer hardware, software and peripheral equipment issues
• Performing a variety of technical support work pertaining to the basic operation and maintenance of computers and peripheral equipment
• Creating disk images, understanding and implementing desktop deployment strategies
• Performing routine system backups, upgrades and/or other hardware/software support
• Performing routine system support duties
• Assisting higher-level information technology staff with the acquisition and distribution of computer hardware and software solutions
• Monitoring and maintaining data storage
• Managing and maintaining interfaces
• Performing other related duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

The ideal IT Systems Technician II will possess professional experience, ability, and/or knowledge in the following core competencies:

Information Technology Knowledge I Software Application Experience

• Microsoft Office 2016 & 365
• Operating system, specifically Windows 10
• Storage technologies and networking
• Knowledge of wireless technologies including wireless laptops, tablets and mobile phones
• Adobe Acrobat Standard & Professional and Microsoft System Configuration Manager
• Knowledge of CLETS Application
• Experience in communicating/opening tickets with hardware/software vendors

Problem Solving l Analytical Skills

• 
  Identifying technical issues and problems that need resolving
• Researching and implementing viable solutions
• Analyzing, developing, and maintaining computers desktops and peripheral equipment
• Preparing technical reports

Leadership Skills

• 
  Conducting training sessions with desktop users
• Setting clear expectations and providing constructive feedback

Relationship Building l Interpersonal Skills

• 
  Working with other agencies in effort to provide information technology-specific customer service to the community, public, and key stakeholders
• Helping with coordination of equipment repairs with vendors
• Effectively establishing and maintaining productive relationships

Oral l Written Communication Skills

• 
  Responding quickly, courteously, and proficiently to customer service requests
• Soliciting feedback and adjusting customer requests to fit into business improvements
• Generating consensus and collaborative relationships to bring about efficient and effective outcomes

IT Systems Technician II is the journey-level class in the IT Systems Technician series. Positions in this class are distinguished from IT Systems Technician I by the performance of the full range of duties under general supervision. Incumbents at this level work alone on routine or regular work assignments, checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.

MINIMUM QUALIFICATIONS

SPECIAL REQUIREMENTS

An IT related certificate may be required for some assignments

License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment.

Please note: Years of experience are calculated based upon the work rate of 40 hours per week. In addition, the program does not allow you to revise your application and/or add attachments after submitting.

RECRUITMENT PROCESS
District Attorney Human Resources will screen all applications to identify qualified applicants. After the initial screening, qualified applicants will be referred to the next step of the selection process.

Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Eligible List: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Department's needs, the recruitment process above may be modified. Candidates will be notified of any changes in the selection procedures.

VETERANS EMPLOYMENT PREFERENCE
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) to review the policy.

SPECIAL QUALIFICATIONS
Candidates under consideration for hire by the District Attorney-Public Administrator will be required to pass an extensive background investigation to the satisfaction of the department.

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays-we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information