Rockwood Property Management is looking for a Senior Leasing Agent to join our growing team.

Position Summary:

The Senior Leasing Agent is the first point of contact with customers. They are responsible for providing general property information, marketing the property, showing units, leasing units and answering resident questions. In addition to their normal leasing duties, the Senior Leasing Agents will work to support the Property Manager in their day-to-day property responsibilities in addition to providing mentorship to other leasing staff.

Position Responsibilities:

• Conduct themselves and property business according to State and Federal laws and regulations
• Open and close leasing office at scheduled times
• Meet and greet prospective residents. Show units to prospective residents and explain occupancy terms
• Answer and respond to telephone inquiries and schedule site visits as appropriate
• Assist prospects through the application and screening process
• Review lease paperwork with residents and explain property rules and regulations. Ensure all lease paperwork is completed correctly
• Collect deposits, ensure lease files are complete and that the correct entries are posted in the management system
• Ensure deposits are posted per company policies
• Work with property team to implement renewal program and work to maximize resident renewals
• Resolve resident complaints and answers resident questions
• Train residents on Resident Portal and submit service requests as needed
• Inspect rent ready units to ensure property standards are being met
• Monitor the condition of property common areas for potential problems including potential safety hazards, lease violations, curb appeal, office and model appearance and signage and ensure property standards are being met and assist with cleaning when needed
• Assist with the required weekly and monthly property reports
• Perform market research and generates market comparison reports
• Coordinate community events
• Conduct company errands off the property including purchase of supplies, post office mailings, etc
• Prepare monthly newsletter and manage property social media platforms
• Update website thru Entrata
• Assist in training and development of leasing agents
• Assist Property Manager with developing annual property operating budget and managing the property within the budget
• Assist with coding and entry of invoices in management system
• Responsible for meeting training requirements per company policy and for requirements that allow you to maintain industry certifications
• Other duties as assigned

Essential Skills and Experience:

• One to two years of Property Management experience required
• Must possess a basic knowledge of Fair Housing laws and regulations
• Must have excellent customer service skills and be able to communicate effectively with all levels of management, personnel and customers
• Experience with Property Management Software required. AMSI and Entrata experience preferred
• Proficiency with Microsoft Office Software
• Good organizational skills with the ability to prioritize daily work flow
• Experience in a customer service role

Minimum Qualifications Required:

• High school education or equivalent preferred
• Applicants must be able to work weekends

Rockwood Property Management offers salaries which are competitive and commensurate with experience. Our comprehensive benefit package includes medical, dental, vision insurance, short and long term disability. We also offer medical flexible spending accounts and paid vacation, sick and holiday.

As an equal employment company, we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to our workplace.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

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