Senior Manager, Customer Success - Remote
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
The Senior Manager, Client Success Management serves in a leadership role and is responsible for driving the performance of a team of Client Success Owners to maximize client satisfaction and retention in their defined territory. He or she will be responsible for developing and executing their territory business plan in partnership with cross-functional stakeholders and enabling their team through data and active coaching.
Essential Duties and Responsibilities
- Lead a team of Client Success Owners operating out of both Service Centers as well as remote locations
- Recruit, onboard, and manage the performance and professional development of Success Owners
- Establish consistency in the execution of the Success Playbook amongst the team
- Provide vision, leadership, and guidance to direct reports; coach and mentor to ensure an energized, motivating work environment and desired business outcomes are achieved
- Build outstanding relationships with fellow Client Service, Product, and Sales leaders as well as other cross-functional stakeholders; Partner with them to continually review and enhance operational performance and strategy
- Track and manage to key metrics within Paycor technology platforms to analyze performance and identify trends and improvement opportunities; Institute a regular communication cadence to inform relevant business partners and stakeholder groups of data and discoveries
- Serve as a client escalation point, which may involve visiting clients on location while serving as a Paycor Executive Sponsor for key strategic relationships within the territory
- Participate in new service, product, and compliance rollouts to ensure Success Owner and client readiness
- Manage expenses within the established budget
- Other duties as assigned
- Indicates essential job functions.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
- 3-5 years’ experience leading a high-performing team; Minimum of 2 years of Client relationship experience with Sales and Product Management experience a plus
- Demonstrated ability to coach and develop talent with excellent leadership and motivational skills
- Excellent interpersonal and communication skills with the ability to lead and influence the outcomes of others both directly and indirectly
- Proven organization and project management skills with the ability to thrive in a fast-paced, ever-changing environment
- Four-year degree or equivalent business experience
- Travel up to 40% and some of that will be overnight.
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
- A flexible virtual-first work philosophy
- An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
- 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
- Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
- Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
- Paid leave for birth parents, non-birth parents, elder caregivers, and military support
- Sabbatical opportunities for tenured Associates
- Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
- Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $ 98370.00-$ 167946.00/year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.
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