US Signal: Join Our Team As A Senior Network Engineer
Location: Grand Rapids, MI, United States

What we do:
At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally.

We are currently seeking a dedicated and motivated Senior Network Engineer to join our team and help us achieve our mission of becoming an industry leader. If you have the skills, experience, and drive to make a difference, we'd love to talk to you.

What you’ll do:

The Senior Network Engineer is responsible for operating and maintaining the US Signal internal infrastructure. The internal IT infrastructure includes, but is not limited to Microsoft Windows Active Directory, Cisco UCS, VMWare, Palo Alto and Cisco Call Manager.

Key Responsibilities:

• Assist in research, design, development, documentation, maintenance, and security of US Signal’s Network infrastructure.
• Support the applications running on the Windows Servers including MS SQL, Great Plains Dynamics, File Sharing, Active Directory Domain Services, Terminal Services, etc.
• Assist in research, design, development, documentation, maintenance, and security of US Signal’s storage and server infrastructure.
• Assist in research, design, development, documentation, maintenance, and security of US Signal’s Microsoft 365 environment.
• Responsible for administration and support of the Cisco Call Manager
• Responsible for backup, restore and disaster recovery planning of the Windows and Cisco Phone System infrastructure.
• Maintain a highly available Windows and Cisco Phone System infrastructure.
• Document all procedures and installs of new products.
• Work in a team environment to ensure that all development activities are done in a consistent, cohesive manner and meet stated commitment deadlines and functionalities.
• Function as a subject matter expert across owned technologies and/or services
• Serve as a member of the on-call rotation that provides after-hours support for urgent incidents and service requests.
• Diagnose and troubleshoot incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Contribute to the department’s continuous service improvement initiatives.
• Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Other projects as assigned by US Signal Management.

What you bring to the team:
To be successful in this position, you should bring the following qualifications, experiences, and education:

• Knowledge of best practices in Windows System operation and configuration.
• Experience in Microsoft 365 administration, including Azure Active Directory.
• Experience administering and configuring Palo Alto firewalls is desirable.
• Experience administering Meraki firewalls and wireless is desirable.
• Strong knowledge of Windows Active Directory, DNS and DHCP.
• Excellent project management skills are a must.
• Experience with Backups using Veeam.
• Experience in VMWare vSphere is preferred.
• Experience with network hardware and network management software is desirable.
• Cisco Unified Call Manager Phone System Administration experience is desirable.
• Experience with storage array technologies, specifically with Pure and Infinidat arrays, is desirable.
• Ubuntu Linux and Apache Web Server administration experience is a plus.
• High level of productivity, analytical ability, attention to detail, accuracy and excellent organization skills.
• Ability to communicate technical information to non-technical users.
• Ability to effectively train peers on industry standard and company proprietary applications and processes.
• Ability to work well with all areas of the US Signal organization as well as with vendors.
• The ability to work on multiple projects simultaneously is critical.
• Extensive experience in Computer Information Systems.
• Bachelor's of Science in Computer Science is preferred.
• Eight to ten years’ experience maintaining network infrastructure and monitoring tools.
• Technical experience in a telecom environment is a plus.
• Experience in both Windows and Unix/Linux operating system environments preferred.
• Experience in database environments, web-related and client/server environments as well as network management platform experience would be considered a plus.

What We Offer:
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Hybrid work environment for greater work-life balance
• Generous paid time off policy, including vacation, sick time, and 8 paid holidays
• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits
• including medical/dental expenses and dependent care.
• 401(k) retirement plan with a generous contribution
• Group Term Life Insurance covered 100% by employer
• Up to $110 USD/month internet and cell phone reimbursement
• Wellness program to promote overall employee well-being
• Health Club reimbursement
• Paid volunteer time
• Business casual dress code

We also recognize the importance of a comfortable and convenient work environment and work/life balance. We offer a hybrid work model for many roles, complimentary parking at our downtown Grand Rapids office, 3:00 pm Friday dismissals and other perks.

Working Conditions and Physical Demands:
This position operates in a variety of environments. A portion of the time is spent in a professional office environment and this role routinely uses standard office equipment.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

How to Apply:
If you're excited to be part of a winning team, US Signal is the ideal place to grow your career. Apply now by submitting your resume, cover letter, and any relevant work samples to HR@ussignal.com. We can't wait to meet you and explore how your skills can contribute to our continued success.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Grand Rapids, MI 49503: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Grand Rapids, MI 49503

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