Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training and metrics globally to support our worldwide Enterprise Customers. We are also responsible to identify and own the service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.
What you'll be doing:
-
Develop service products by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as competitive service benchmarking!
-
Define Service New Product Introduction processes, strategy, service requirements and policy development for Telco industry
-
Evaluate Telco’s ecosystem, analyze the technology and business resources and identify Telco specific services requirements
-
Responsible for service adoption, renewal rate increase, end user happiness and net promoter score improvement will be how you will measure your success in this role
What we need to see:
-
8+ years of previous experience in telco and service-related field
-
Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service business
-
Interactive, engaged both internally and externally across sales, service and operations teams, and with global partner community
-
Significant experience balancing multiple, key and services initiatives in parallel
-
Detailed understanding of Service Structures, Service Operations, pricing, positioning and various routes to market
-
Deep understanding of channel strategy, management and development of service partners, including all aspects of delivery, operations and process design excellence
-
Extensive experience in design and delivering appropriate systems and enablement requirements in support of service initiatives
-
Excellent communications and presentation skills, highly analytical and detail oriented
-
Significant experience in dynamic field organization
-
Bachelor’s degree (or equivalent experience), masters preferred in business and/or technical field
Ways to stand out from the crowd:
-
Prior experience in Telco industry and understand their ecosystems and key players
-
Prior experiences in enterprise services, especially in software space
-
Outstanding success in leading multi-functional teams, driving and delivering business critical service initiatives
-
Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job.
-
Great track record in leading multi-functional teams, driving and delivering business crucial service initiatives
-
Ability to roll up your sleeves, work in areas that may be outside the standard job description to accomplish the job
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most intelligent and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is $156,000 - $247,250. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and
benefits
.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.