At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Essential Duties:

Data Preparation/Analysis

• Gather and aggregate data from a variety of disparate U.S. Bank data resources;
• Develop programs, methodologies, and files for analyzing and presenting data;
• Perform complex data analysis to identify trends, outliers, process improvement opportunities, etc.;

Reporting

• Develop insightful and compelling reporting and dashboards to create awareness of issues and drive the opportunities to mitigate complaints;
• Support ad hoc complaint reporting requests for Corporate Compliance Subject Matter Experts, internal auditors, and regulatory examiners;
• Identify opportunities to improve enterprise-wide collection of complaint data to facilitate ability to create dynamic reporting and complaint metrics.

Collaboration

• Partner with internal customers throughout the enterprise in order to design, create, and implement tailored reporting designed to meet end-user needs;
• Partner with a number of business lines to improve data collection and integration, as well as continue driving overall complaint Bank-wide complaint handling methods and systems into a more uniform, less segmented system and/or series of systems;

Your Career is Here.

Basic Qualifications

• Bachelor's degree or equivalent work experience (Master’s preferred)
• More than five years of experience in an applicable data based, risk management environment
• Proficient in a variety of computer programs and programming, which may include but are not limited to Python, SAS, and SQL.
• Ability to develop statistical models designed to analyze and/or forecast
• Excellent written and verbal communication skills
• Strong process facilitation, project management, and analytical skills
• Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.