Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

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Our Team*
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

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Who You Are*
Brightwheel is seeking an exceptional Senior SysOps Administrator to drive go-to-market operations that are scalable, efficient, and data-driven. The ideal candidate will combine their passion for problem-solving with deep systems expertise and cross-functional collaboration to fuel business growth, enable team efficiency, and deliver a great customer experience. This person thinks strategically about the bigger picture and then works backward to design the systems in a way that is flexible and scalable. This person owns the dates they provide to the business for delivery and sticks to them, knowing when to work with leadership to manage scope. This person is also detailed oriented in their technical work, ensuring that business requirements are clearly understood and delivered correctly.
What You'll Do

• Design, build, and continually improve our systems and processes to scale with rapidly growing sales and customer success teams
• Act as one of the lead administrators on our go-to-market tech stack; design, build and manage integrations with systems and apps connected to Salesforce as well as other tools
• Collaborate with stakeholders on business and operational problems; develop specifications and technical designs to meet solution requirements
• Regularly audit and proactively identify data integrity issues and develop automated data cleansing
• Own documentation, training materials, and team/user enablement for Salesforce processes and integrated systems

Qualifications, Skills, & Abilities:

• 5+ years experience managing sales operations or revenue operations, including 3+ years of administration for a hub-and-spoke Salesforce architecture
• 3+ years of experience managing stakeholder expectations across multiple projects with competing priorities
• Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Outreach, Intercom, Hubspot, ZenDesk, Amazon Connect, Salesforce, Zapier, LeanData, Distribution Engine, et al
• Demonstrated proficiency with Salesforce’s declarative capabilities, including workflows, validation rules, process builder, and flows
• Development experience with Apex is a plus
• Masterful cross-functional collaborator and relationship-builder
• Outstanding verbal and written communication skills
• Creative problem solver, skilled at removing obstacles and solutioning around key business problems
• Skilled project management and follow-through
• Deep analytical skills and ability to identify patterns, process information, and make data-driven decisions

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.

In alignment with Colorado’s Equal Pay for Equal Work Act, the annual cash compensation for this role in Colorado is targeted at $99,000-$124,000. In alignment with the New York State Senate Bill S9427A and California State Senate Bill No. 1162, the annual cash compensation for this role in California and New York City is targeted at $117,000-$138,000. In alignment with Washington’s Equal Pay and Opportunities Act, the annual cash compensation for this role in Washington is targeted at $99,000-$138,000.

Multiple factors, including geographic location, candidate experience, and expertise, determine final offer amounts. If you are applying from a different location and have questions about the compensation band for your region, please ask your recruiter.

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Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

Job Type: Full-time

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