Senior User Experience Designer Job at Pacific Life

Pacific Life Newport Beach, CA 92660

Job Description:
Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior UX Designer to join our Customer Experience Office in Newport Beach, CA. This role can be on-site, hybrid or 100% remote (depending on location).

As a Senior UX Designer, you’ll play a key role in Pacific Life’s growth and long-term success by providing strategic and visual design direction for customer journeys in our Consumer Markets Division . Additionally, you will be a leader and mentor to junior designers on the team and help drive consistency and elevate our overall user experience. Your will be part of a cross-functional, agile team including engineers, analysts, and subject matter experts tasked with building out self-service capabilities for our customers.

The ideal candidate should be knowledgeable with human-centered design with experience leading and conducting user interviews. You should also have an eye for clean and artful design, possess superior UX skills, and be able to create amazing experiences. You have at least 3+ years of UX design work and you can translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces. You should be passionate about design, possess an overwhelming optimism to solve problems, and a willingness to test, learn, and iterate. As experienced as you are in design, you must also possess the ability to artfully push our culture.

How you will make an impact:
Help tell the story of, and advocate for, the quality of exceptional user experiences across business units
Exercise your expertise in UX design to deliver consistent and cohesive design standards across multiple projects
Consider existing insights, technical and business constraints, business needs, and specific platform demands to produce data-informed design solutions
Mentor and help direct junior designers, coaching through reviews and feedback, and supporting their UX growth
Raise the capacity, skills, and quality of user-centered design at Pacific Life
Collaborate with cross-functional teams to design and implement innovative solutions for the product direction, visuals, and experience
Execute all visual and interaction design stages from concept to engineering build
Conceptualize original ideas and bring simplicity and user friendliness to complex design roadblocks
Create prototypes, wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas
Present and defend designs and key milestone deliverables to peers and stakeholders
Contribute and support the Pacific Life Design System
Be a change agent within our organization

The experience you will bring:
3+ years of UX design work
Leading and motivating teams
Demonstrable UX design skills
Solid experience in creating functional prototypes, wireframes, storyboards, user flows, process flows, and site maps
Proficiency in Figma including building components using auto-layout and variants
Excellent visual design skills with sensitivity to user-system interaction
Up to date with the latest UX trends, techniques, and technologies
Excellent organizational and analytical skills with strong technical understanding
Experience with Agile methodology and data-informed product development
Exceptional communication and presentation skills

What will make you stand out:
You are a player/coach and servant leader with practical UX design chops
You are hungry to learn and evolve things, from leadership to design craft
You are familiar and comfortable with design systems
You are a storyteller, able to clearly present ideas and inspire action
You possess deep empathy and understand the user's perspective
Ability to speak fluently to business people, partners, and developers
Capable of influencing decision-making at all levels within the organization
Diplomatic skills who can influence cross-functional teams without wielding formal authority
You have a strong curiosity to experiment and learn new things

You belong at Pacific Life
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups by visiting PacificLife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-AJ1
#LI-remote

Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$100,600.00 - $125,700.00 - $169,700.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.


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