Senior Vice President, P&C Division Job at Brown & Brown Insurance
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
WHO ARE WE?
Texas Security General Insurance Agency, LLC (TSGA), San Antonio, Texas, is a managing general insurance agency in the state of Texas founded in 1995. Over the years TSGA has grown from a company offering two products to one offering a multitude of personal lines homeowners, dwelling fire and mobile home markets. TSGA is committed to providing its agents with the best market availability and the most comprehensive technological advances the insurance industry has ever seen. Since 2004, TSGA has invested tremendous capital in its “real time” internet-based program ISi, Internet Solutions for Insurance.
Further, in February 2007, TSGA expanded into the commercial lines business providing competitive markets for commercial property, liability and inland marine products. Today, TSGA offers a wide array of Commercial contract & brokerage markets.
General Responsibilities:
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Must have a good working knowledge of coverages and products offered by the department.
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Supervise the daily workflow of employees of that department and make sure we maintain the service standards for daily workflow. New business quotes turned around within: 24 hours
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Renewal quotes 45-60 days out
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Binders provided within: 24 hours
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Policies issued within: 72 hours
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Endorsements processed within: 72 hours
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Certificates issued within 1 hour
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Auto Endorsements – less than 2-week turnaround
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Understand the appetite of the carriers used by the department. Develop and maintain good relationships with the carriers. Do a quarterly review of loss ratios and production to ensure we are meeting expectations of carriers.
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Develop and maintain good relationships with the agents. Be prepared to respond positively to issues that arise which could jeopardize the relationships.
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Understand what the other departments within Texas Security do and how we relate to each other. Encourage cross selling between departments.
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Have a good understanding of the Brown & Brown culture. Explain and promote the culture to department members.
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Be familiar with other Brown & Brown offices and how we can work together.
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Make sure the department is in compliance with Brown & Brown guidelines and would pass the Brown & Brown Operations Audit.
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Maintain Procedure Manual
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Monitor Employee to do List
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Monitor Suspense of all employees, keep record for Operations Audit.
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Have Monthly Survey completed and signed by all department members and give to Q.C. Liaison before the 10th of the month.
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Make sure QSR’s are done and review for potential problem areas. Meet with staff to go over any issues that are identified.
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Be aware of situations which could impact our E&O coverage.
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Intervene with carrier when warranted
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Work with the Profit Center Leader in developing a response to insurance department complaints
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Work with the Profit Center Leader in reporting and developing Incident Reports which need to go to Brown & Brown Legal.
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Work with the PCL in determining the annual budget.
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Monitor production and revenue on a regular basis to ensure that monthly goals are met.
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Work with Marketing to make sure that marketing fliers and bulletins are sent out at agreed intervals. Provide knowledgeable people to attend conventions, company seminars or make necessary agency visits.
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Determine the need for staffing for the department to remain within budgetary guidelines and provide the necessary service standards.
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Assist in hiring and training of new employees.
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Termination of employees who do not meet expectations. Make sure that documentation of meetings and warnings are in the employee file.
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Perform annual reviews of all department members. Work with employees to establish goals and help in their achievement. Submit merit raise rationale to PCL.
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Attend weekly Manager’s Meeting. Have production numbers and service levels ready to report. Bring up and discuss with PCL and other manager’s:
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Issues that may impact writing good business
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Competitor information
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Situations that affect office morale
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Legal issues
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New products to encourage cross-selling and get valuable feedback from peers
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Prospective new carriers
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Share information discussed in the Manager’s Meetings with department members.
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Attend bi-weekly Marketing Meetings. Review field notes and be prepared to discuss and add information for marketing people and other managers. Be sure to share information with department members.
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Schedule regular department meetings to keep all department members conversant with where the department stands in reaching goals. Depending on the reason for the meeting, it is frequently very advantageous to invite the PCL to attend.
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Encourage, motivate and monitor department members.
Required Qualifications:
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Minimum education required – 4-year degree or higher education
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Proficient with MS Office Suite
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Exceptional telephone demeanor
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Ability to maintain a high level of confidentiality
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Hold P&C and Surplus Lines Licenses
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At least 5 years supervisory experience as a Company UW Manager or equivalent and thorough familiarity and working knowledge of all major classes of property and casualty insurance.
Preferred Qualifications:
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Master's Degree
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Bilingual
What we offer:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Discretionary Time Off (DTO)
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan
- Tuition Reimbursement and Student Loan Repayment Assistance
- Mental Health Resources
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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