Server (Swing Shift) Job at Black Bear Diner
Job Description Summary:
- At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
- Offer beverages before taking food orders (Coffee, OJ for breakfast. Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)
- After serving beverages, announce specials per meal period
- Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests
- Puts order into Aloha, making sure that all modifications are placed
- Always connect with the kitchen expeditor or kitchen manager for any special request or modifications
- After orders have been placed make sure to check back with the guests to offer beverage refills
- Make sure to communicate to guests any delays from the kitchen, say “Just want to let you know that the food is delayed but it should be coming out shortly”
- Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times
- Maintain a cheerful and positive attitude at all times
- Maintain the “clean as you go” policy
- Keep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining room
- .Maintain all working stations clean and organized at all times
- Report to Manager any equipment failures and any shortages of supplies immediately
- Make sure to take your breaks on time to avoid any penalties
- Make sure to return to your work stations after breaks on a timely manner
- You are required to work over time, if needed
- Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)
- Any voids, wrong orders or when guests changes mind must be approved by manager
- As a server, you are not allowed to comp any meals, unless approved by management
- Be a team player, taking ownership of the entire Restaurant, not just your station
- Food runs are to be made by all food servers when needed… We are a Team!
- All transitions of stations must be communicated immediately to management to avoid confusion of who is working where.
- All food servers must have current Food Handlers’ Certification.
- Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustards, refill salt & pepper shakers.
- All side works must be completed before punching out from your shift.
- Other duties as assigned.
Appearance / Uniform:
- Comply with all company standards related to appearance and uniform standards. Examples include requirements relating to hair, jewelry, shoes, suspenders, nametags, facial hair, etc. as detailed in the company handbook.
Work Conditions:
- Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours/days. Postural & Physical Demand Requirements:
- Frequent reaching above waist, chest and shoulder level as well as reaching below waist level.
- Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
- Continuous standing on hard surfaces for many tasks.
- Frequent hip flexion while walking for all tasks.
- Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
- Be able to work in a standing position for long periods of time.
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Bending, squatting, stooping for cleaning activities throughout the shift.
- Climbing on step stools for cleaning projects as needed.
You are applying for work with a franchisee of Black Bear Diner, not Black Bear Diner Corporate or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Max Casino is an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to tjepsen@777gamellc.com, including the title of the position for which you are applying.
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