Service Advisor Job at Randall Motors, Inc.
Randall Motors, Inc. San Angelo, TX 76903
· Greeting customers and documenting their vehicle concerns.
· Performing vehicle walk around with the customer.
· Utilizing the SAVI tool to download vehicle information into the GM Service Workbench.
· Creating Job Cards in our DMS and starting the Multi Point Vehicle Inspection in GM Service Workbench.
· Obtaining the customer’s signature on the Job Card before customer leaves the dealership.
· Dispatching Job Cards.
· Following up with the technicians on work being performed.
· Keeping the customer informed on the status of the work being performed.
· Working up estimates of repair and contacting the customer for authorization to proceed with the work.
· Calling the customer when vehicle is finished, letting them know what was done and how much they owe.
· Completing the MPVI process and printing a copy for the customer.
· Greeting the customer when they arrive for pick up, thanking them for their business, walking them to the cashier and verbally asking them to fill out the survey if they get one and informing the customer that we either vacuumed or washed their vehicle.
· Answering phone calls.
· Scheduling appointments.
· Calling service contract companies with estimates of repair to customer vehicles for authorization to proceed.
· Completing any GM training for Service Advisors.
· Following up with customers on Vin Solutions to schedule appointments for repair.
Job Type: Full-time
Pay: $46,065.00 - $52,582.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
Day range:
- Monday to Friday
- Rotating weekends
Shift:
- 10 hour shift
Ability to commute/relocate:
- San Angelo, TX 76903: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
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