Service Coordinator Job at Tri Gas & Oil Co Inc
Tri Gas & Oil is looking for a motivated individual to join their team in the Federalsburg office. This person would have the ability to actively listen when interacting with current and prospective customers, determining their needs in an effective and timely manner. This person will dispatch and coordinate the service department in a fast paced stressful environment throughout the Eastern Shore of Maryland.
Tri Gas & Oil employs more than 300 individuals throughout Maryland, Delaware and Virginia, delivering excellent customer service and professional convenience solutions. Employees enjoy competitive health benefits and pay, paid STD and LTD insurances, discounts on all products, tuition reimbursement, and over 200 hours of paid Leave and Holidays.
Key Job Responsibilities:
- Provide high quality effective customer service
- Communicate effectively in an oral and written manner
- Daily scheduling and dispatching of service technicians
- Ability to plan work orders/ scheduling 30 days out as well make decisions for high priority situations.
- Tracking and billing of all parts coming in and out of service
- Following of government rules and regulations related to our business
- Effectively follow jobs thru to their completion
- Working with other departments to solve any customer concern
- Ability to prioritize tasks and jobs
- Taking customer calls and follow up on the work order
- Work directly with management and other departments to achieve company goals
- Ability to read maps
Experience:
- High School Diploma or GED
- 1 – 2 years experience Dispatching in a service role
- Experience in Fuel preferred
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