Job ID:23016
Agency: Department of Veterans Affairs
Location: Sioux Falls
Salary: $22.06 per hour
Pay Grade: GH
Closing Date: 5/30/23

This is a full-time position with the Department of Veterans Affairs. For more information please visit https://vetaffairs.sd.gov/.

The Veterans Service Officer is a valuable member of the South Dakota Department of Veterans Affairs. This position serves as a liaison to assist veterans and their families in filing claims for state and federal benefits. Incumbents interview clients in person, over the phone, and/or via email; review and file claims for county and tribal service officers; manage veteran caseloads; and participate in outreach and training activities. Additionally, individuals in this role update and maintain the electronic database and assist veterans in navigating the VA Healthcare System.

We currently have two Veterans Service Officer (VSO) positions available. One VSO will be assigned to the claims office located at the VA campus in Sioux Falls. This position will work as part of a team assisting veterans and their families with filing claims and addressing other issues relating to VA and state veteran benefits, with minimal travel. The second VSO position will be assigned to the field, training and assisting county and tribal VSOs, attending outreach events, and other duties as assigned. This position requires the selectee to travel up to 75% of the time.

The Ideal Candidate Will Have:

• great communication skills, both verbal and written. Strong attention to detail and the ability to provide excellent customer service to a variety of people.

Knowledge, skills, and abilities:

• knowledge of VA and state veteran benefits;
• ability to read and understand VA, state, and federal laws and regulations.

APPLICANTS MUST MEET THE FOLLOWING REQUIREMENT TO BE CONSIDERED.

Requirement: 33A-2-1. Veteran defined.

For the purposes of all statutes relating to rights, privileges, ceremonial recognition, exemptions, and benefits (except a state bonus) of veterans and their dependents, the term, veteran, means any person who:

• Has served the full obligation for active duty, reserve, or National Guard service in the military, or received an early discharge for a medical condition, hardship, reduction in force, or at the convenience of the military; and
• Has been separated or discharged from such service honorably or under honorable conditions.

Therefore, applicants for this position must submit a copy of their DD214 discharge papers with their application.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=M69
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"