Who we are:

In 1998, I.T. Responsive began with a mission to help small and mid-sized businesses get a quantifiable return on their technology investments. Since then, we have grown to provide both small, mid-sized and enterprise level services with best-of-breed service solutions and project services. With practices in Managed Services, Cloud Services, Virtualization and Infrastructure, I.T. Responsive has the team and resources to create and implement powerful and unique technology solutions for your organization.

Our team members enjoy:

• Excellent benefits - health insurance, dental, vision, vacation, and 401k
• Competitive compensation, commensurate with experience
• Paid technical learning time and reimbursement for certification achievements

• 40% work from home option for hybrid schedule

You will:

The Help Desk L1 will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

This will include but is not limited to:

• Install computers, routers, firewalls and other equipment for clients
• Assist clients with basic troubleshooting of devices/printers/applications and escalate as necessary to higher level technicians
• Respond to service requests and repair the malfunctioning equipment/software in a timely manner
• Create/improve Technical Service Group standards and implementation methods
• File timely technical reports and create update technical documentation
• Some lifting of computer equipment
• Driving to client locations will be required from time to time

You have/are:

• Familiarity with Windows 10, Windows 11, Apple MacOS, IOS and Android devices.
• Familiarity with Microsoft 365, including setting up users and assigning licenses
• Familiarity with Microsoft Office
• Understanding of basic networking concepts to include firewalls and basic IP routing.
• Superior troubleshooting skills are a must
• Must be fast learner with good verbal and written communication skills
• Excellent customer service skills
• Previous formal training in computers a must
• Advanced knowledge of PC hardware
• MSP Experience a plus
• Good driving record required

IT Responsive is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.