Service Dispatcher - Ford of Boerne

Our dealership has an outstanding opportunity for a results-focused Service Dispatcher. You will be responsible for dispatching work for technicians as they receive service calls and maintaining daily schedules for these technicians. You will also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position.

Description

• Schedule shop work as efficiently as possible in accordance with dealership policy.
• Assign work to the correct technician level
• Ensure that technicians follow warranty material disposition procedures
• Administer safety and housekeeping policies and procedures
• Review hard copies turned in by technicians to ensure that assigned work has been completed properly
• Ensure technicians complete the multi-point vehicle inspection forms
• Ensure each warranty RO has a vehicle history attached
• Complete a dispatch log daily and turn into Service Management at end of shift
• Maintain a record of carryover vehicles
• Coordinate parts requirements with the Parts Department
• Spot-check repairs to assure quality and timely completion
• Maintain proper training in the operation of service equipment (i.e. lifts and hoists)
• Understand and follow federal, state, and local regulations such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all repair orders are accounted for and closed when work is completed
• Other duties as required

Qualifications:

• 2 - 5+ years’ experience
• Knowledge of service department workflow
• Technician scheduling and manufacturer warranty
• Proficient in booking and flagging of service department repair orders

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K
• Employee Vehicle Purchase Program

About Our Dealership

Welcome to El Toro’s Autogroup’s Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!

Join our team today!