Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team within the Information Technology Division at Skyview campus.
• This position will oversee enterprise security camera service, and any initiatives to transform the service
• Responsible for providing technical direction and leadership to a team of technicians and engineers in support and execution of strategic initiatives.
• This position will oversee all processes associated with the consumption of Camera service, with the focus on security and reduction of overall costs.
• Responsible for developing and maintaining a roadmap for enterprise camera service
• Responsible for ensuring that we continue to enhance the security experience, and provide analytics for our team members

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Prioritizes and supports product activities
• Leads, trains and mentors team members, handle escalations
• Maintains and protects the AA environment stability
• Develop and implement new KPIs
• Develop a method to perform inventory and audits that increase efficiency and accuracy
• Acts as technical owner responsible for end-to-end problem ownership, resolution, and communication with employees and key business stakeholders
• Works closely with other groups within Enterprise Technology Services to adopt best practices, improved toolsets, and seamless operation.
• Partners with other groups within Enterprise Technology Services to develop strategy for improving operations management
• Provides 24x7 coverage for incidents
• Contributes to the planning and deployment of product activities
• Participates in technology proof-of-concept activities and provide input on technologies, processes and infrastructure
• Monitors and maintains integrity of established American Airlines security policies, practices and procedures

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 15 years of information technology experience supporting and resolving security camera use cases, preferably in a large complex infrastructure environment
• 5 years of experience leading teams of technology professionals
• 10 years of experience with enterprise camera products
• Experience with transforming the camera service to a modern service offering
• Experience with maintaining security best practices

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications

• Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
• Experience with Camera products
• Experience with providing analytics utilizing modern camera products
• Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
• Ability to lead teams, work cross-functionally, and build consensus on difficult issues, as well as demonstrated technical and business leadership
• Advanced knowledge of airline systems and IT equipment, including methods and procedures relative to analysis, design, engineering, installation, configuration, deployment, operations, and management
• Extensive knowledge of camera software, and its integration with 3rd party applications
• Ability to manage conflicting priorities and customer expectations
• Experience managing financial budgets
• Effective analytical skills and problem-solving capability
• Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.