• Responsible for developing and maintaining quality educational and support services.
• Develops adequate procedure for the referral, admission, and discharge process.
• Coordinates the clinical activities of the program's multidisciplinary team, facilitating communication between disciplines and assuring high-quality care.
• Assures the quality of documentation in the clinical record in compliance with agency medical record policies.
• Develops and supports the program management team, analyzing problems, identifying areas of unmet needs, and seeking solutions.
• Oversees and monitors:
  • Works with Support Services Coordinator or manager on staffing needs. Establishes and monitors work schedules to provide adequate coverage consistent with the overall objective of the program.
  • Assures agency and program policies and procedures are followed.
  • Coordinates with Human Resources with the recruiting and interviewing of personnel.
  • Assures adequate orientation and training for all personnel.
  • Assures adequate evaluation of the performance of personnel in accordance with the agency's policies.
  • Develops and manages methods to monitor and evaluate the program's effectiveness including outcome studies, customer satisfaction, and contract reporting requirements.
• Coordinates the program's service to external customers
• Develops and maintains relationships with participating providers.
• Develops and maintains working relationships with police, fire, hospital emergency departments, MCO, and other treatment and referral sources.
• Establishes an alliance with peer support groups in the community.
• Promotes the growth of series and education and advocacy in the community.
• Works closely with Support Services Manager and Maintenance team on the physical environment and equipment, assuring availability of equipment and supplies and compliance with the line safety standards, building, and fire and sanitation codes. Reporting any concerns to the Director for follow-up.
• Coordinates the hiring process to include interviewing applicants and making hiring recommendations.
• Provides orientation and ongoing training to staff and/or students.
• Supervises activities of staff and/or students including assignments of duties.
• Monitors the performance and evaluates staff and/or students.
• Initiates disciplinary actions and recommends improvement plans or corrective actions.
• Assists and monitors staff in maintaining employment-related credentials and/or requirements.
• Provides' continual support and coaching to employees.
• Participates as an active member of the Program's Management Team.
• On Call M-F

• Master's degree with an emphasis in a behavioral health field or equivalent work experience.
• Five (4) years of behavioral health experience and three (2) years of management experience.
• Minimum of one (1) year of full-time experience, or its part-time equivalent, working in a program serving people with mental disabilities.
• Certifies as an Independent Social Worker, Professional Counselor, Substance Abuse Counselor, or other equivalent national certification preferred.
• Therapeutic Options Training within thirty (30) days of hire;
• CADC preferred;
• DE Mental Health Screener preferred (must obtain within 6 months);
• Successful completion of State criminal background check;
• Will be required to pass a pre-placement physical;
• Will be required to have TB test clearance;
• Computer literate. Must be able to demonstrate proficiency in the use of Microsoft Office Products;
• CPR/First Aid
• Five (4) years of behavioral health experience and three (2) years of management experience.
• Licenses & Certifications Required
• Workers Comp Acknowledgment

• Must possess an active and valid Driver's license;
• Have a clean Motor Vehicle Record (MVR) as determined by the Start Department of Motor Vehicles for the preceding five (5) years; and

Our mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.