SMALL BUSINESS RELATIONSHIP MGR Job at Old National Bank
Old National Bank was established in 1834. Today, we are the largest financial services holding company with dual headquarters in Chicago and Evansville, IN. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our team members balance work life with home life, we create a more productive workforce and a stronger company.
We are currently seeking a Community Small Business Relationship Manager that will be responsible for all aspects of maintaining and growing a portfolio of small business clients. Primary business development focus will be on the low to mid-range of the small business client segment, through current clients, prospects, centers of influence and referrals from Community, Commercial and Wealth Management lines of business. Emphasis will be placed on handling referrals from our Banking Centers and Digital Online loan portal. The goal is to have full relationships with each client, including loans, deposits, payment services and digital engagement. Annual sales goals will be established for new loans, deposits, and payment services, as well as loan and deposit portfolio growth, client retention and appropriate loan spreads. Loan portfolio responsibilities include handling the renewals and maturing loans in the assigned portfolio and managing to acceptable loan delinquency levels and credit quality standards.
Key Accountabilities
Achieve Sales Targets
- Focus on current clients and prospects with annual sales up to $3MM and long-term credit needs up to $250k with basic treasury management and payments service needs. A primary source of referrals will be assigned Banking Centers and the Digital Online loan portal.
- The goal is for each client to consider Old National Bank as their Primary Bank through a full client relationship including loans, deposits, payment services and digital engagement.
- Works to achieve assigned sales goals through proactive activities and behaviors that lead to results.
- Aligns client and bank objectives and orchestrates organizational resources and referral partners to build collaborative, client-focused relationships.
- Uses a consultative selling approach to understand client needs and opportunities, including conducting pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining features and benefits, overcoming objections, and closing the sale.
- Leverages centers of influence to build a network and create a pipeline of business.
- Annual sales goals will be established for new loans, deposit, and payment services, as well as, loan and deposit portfolio growth, while maintain credit quality standards, minimal client attrition and appropriate loan spreads.
- Loan portfolio loads will be based on the number of Banking Centers supported and the overall client and loan complexity mix of those Banking Centers and the loans assigned directly to the Relationship Manager.
- Manages a portfolio of clients that are directly assigned to the Relationship Manager and clients of certain Banking Centers satisfactorily, ensuring that relationships are maintained in a professional manner and monitoring of the portfolio meets the bank’s standards.
- Responsible for managing loan renewals and maturing loans in a timely manner and maintaining acceptable loan delinquency and credit quality levels.
- Ensure that correct loan documentation and compliance requirements are always maintained.
- Ensure that all loans maintain the correct Asset Quality Rating and classified credits are recognized timely and referred promptly to our Special Asset Partners.
- Ensures loan requests meet the requisite level as set forth under current loan standards by evaluating loan requests for proper purpose, structure, and pricing.
- Partners with support staff to ensure the loan origination process meets bank and client expectations.
- Seeks guidance and insight from other lenders and Executives to deliver the best possible loan terms for the bank and client.
Qualifications and Education Requirements
- Education: Bachelor’s Degree in business related field or equivalent work experience
- 2+ years banking experience with 1+ years in related work experience in consumer lending, commercial lending, or commercial loan support preferred (formal loan underwriting and credit analysis training to be successfully completed within 12 months of start date)
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position
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