Software Support Engineer Job at Harvard Partners, LLP, Trusted Advisors to IT
Responsibilities
- Provide customer support for issues related to our BizApps product suite.
- Support for iOS, Windows, and Web Applicatons.
- Create development cases to resolve software defects in future releases.
- Query T-SQL databases and analyze SQL stored procedures to troubleshoot/identify data related problem.
- Analyze traffic and server logs to determine the root cause of issues.
- Must have the ability to work under intense pressure and multitask in a fast-paced environment.
- Intermediate T-SQL and database querying skills
- Experience troubleshooting Microsoft Windows Server
- Experience using a help desk ticketing system (such as JIRA) to track and resolve support issues.
- Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy to understand for customers.
- Strong debugging and troubleshooting skills.
- Strong knowledge of Red Hat or another Linux OS, iOS and Windows OS. SSH, SCP
- Networking and HTTP experience a plus
About Harvard Partners, LLP, Trusted Advisors to IT:
Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.
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