Solution Management Administrator Job at Blue Water Thinking
About Blue Water Thinking
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description:
- Provide administrative support to Solution Teams by managing, tracking, and providing logistical and programmatic support
- Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites
- Support Informaticists, as requested for Solutions, by providing strategic planning, administrative support, documentation, etc.
- Support Solution Expert and Solution Advisors in translation of functional requirements
- Collaborate with Solution Advisor and Solution Expert to support ticket management activities
- Support the Office of Functional Champion Testing Team (OFCt) with testing activities
- Coordinate and monitor Oracle Cerner activities to support scope and schedule management
- Facilitate design reviews and provide guidance and recommendations for solution optimization to include:
- Support National-to-Local Engagement activities
- Support the Lessons Learned process
- Coordinate with all CMIO-CNIO pillars
- Coordinate with OFC Training and Change Management
- Coordinate with DCIO/ Interface team on Interface Change Requests (ICRs) etc.
Minimum Qualifications:
- 10+ years of professional work experience
- 2+ Experience supporting full scope of ticket management activities from triage, reconciliation, through closure
- 2+ years of experience managing tickets using ServiceNow
- Experience leveraging ServiceNow's out-of-the-box features to customize reports and solutions for clients. Experience collaborating with multiple stakeholder groups to evaluate and escalate tickets
- Ability to analyze business requirements and documenting new service requests and changes, tracking to execution
- Strong leadership, written/oral communications, analysis, data gathering and organization skills
- Experience managing Information Technology related projects including the ability to facilitate scrums using Agile Project Management principles
- Well versed in life cycle and project management methodologies
- Able to identify and mitigate risks
- Able to identify, document, and track changes
- Experience providing support to cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions including strategic planning, administrative support, and documentation
- Experience supporting the identification of root causes, courses of actions, and potential solutions to support any major incident or response efforts
- Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Owners to provide recommendations for optimization and effective change
- Experience evaluating scenarios for stakeholder impact along the care continuum
- Experience collaborating to identify and document lessons learned
- Bachelor's degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements
Preferred Qualifications:
- Experience in the VA
- Experience implementing Electronic Health Records, Oracle Health preferred
- Project Management Professional or Certified Agile Scrum Master certification
- Experience with Jazz ticketing application
Eligibility:
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required federal public trust clearance for this role
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $100,000 - $125,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Diversity
Blue Water Thinking, LLC (BWT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other protected status.
Applying for this Job:
- Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
- Candidates must fill out the below form to the best of their knowledge
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