Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

We are looking for a smart, enthusiastic, and creative Senior QA Analyst to join a growing team of passionate professionals tasked with disrupting the broadband industry. This person will plan, execute, and complete the testing strategy for the T-Mobile Home Internet Product in home wifi customer experience platform. The focus of this role will be on Embedded testing collaborating closely with Engineering, Product, Project Management, UI/UX etc. to deliver an industry leading product for our customers. This role will ensure that the quality of the delivered products is aligned with the Quality Assurance methodology.

This position can be located in Denver, CO or Bellevue, WA.

Responsibilities:

• Own the Design, Development and Execution of test cases and test suites focusing on efficiency and maintainability while ensuring the highest in quality standards.

• Own the collaboration and partnership with Product Owners, Care Representatives, and Network/Development Engineers to increase success in delivering high quality tools to support our Frontline Engineering and Care support teams.

• Own the collaboration with End-to-End QA Analysts to understand new Enterprise feature functionality and implement integration test coverage.

• Own Quality Best Practices by strategically delivering on Embedded testing with a focus on efficiency and risk-mitigation.

• Own the creation of strategic core test plans with meaningful test steps and expected results based on functional requirements and User Stories.

• Understand the intricacies of a 5G Fixed Wireless network and evolve test strategies to better tune and enhance the functionally of our customer care tools.

• Have working knowledge of wireless band steering, wifi channel interference, wifi bitrate, mesh networks, cellular networks and measurement parameters (RSRP, RSRQ, CQI, SINR), and IOT Connectivity.

• Exhibit a strong Customer focus embracing change and innovation, strategic thinking, relationship building & influencing.

• Demonstrate working knowledge of Software Development Life Cycle (SDLC) methodology (processes, and deliverables) and work with the process and application teams to identify and close the gaps concerning IT-Quality issues as well as provides metrics for monitoring purposes and measures of success.

• Is familiar with agile team methodology and understands the concepts behind built-in quality

• Ensures review of Quality Assurance documentation for accuracy, feasibility, consistency, and completeness.

• Applies and provides examples in for IT-Quality standards to project deliverables.

• Has thoroughly demonstrated knowledge in Planning, Facilitating, and Participating in working sessions with cross-functional resources.

• Executes initiatives to improve processes, procedures, and tools for IT-Quality purposes utilized by the cross-functional teams, as well as SOX and Internal Audit teams.

• Creates and delivers articulate and effective oral presentations to a variety of audiences, large or small, internal, or external.

• Harvests a positive culture of individual ownership and accountability across the team.

• Provides training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Qualifications:

• Bachelor’s Degree in Business or Technical Field/Discipline or 5 years of equivalent working experience; Advance Degree preferred

• 5 years of experience testing software: Web, Mobile App, Device etc.

• 5 years of experience with a formal Software Development Lifecycle (SDLC)

• Experienced with cellular network technologies/protocols, customer premises equipment, wireless standards, and IOT device connectivity

• Experience in Business Process Design and Implementation, Software Development and Software Design

• Experience with RDK/TDK software platform preferred

• Experience creating SDLC deliverables (Requirements, Functional, Design, and Test Requirements Specification documents)

• Project Management, Team Lead or other equivalent leadership experience preferred

• Experience in wireless telecommunications industry preferred

• At least 18 years of age

• Legally authorized to work in the United States

• Washington Pay Range: $108,000 -$147,000

• The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
• At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
#LI-Corporate

Colorado Pay Range : $101,400.00 - $137,100.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.