Substance Abuse Intake Coordinator Job at Zinnia Health
About Zinnia
We are the leading substance abuse and mental health provider in the country. We are hiring for a variety of positions within our company's call center.
Intake Coordinator Job Summary:
The Intake Coordinator is responsible for handling all incoming calls for our substance abuse treatment call center, inputs data and screens individuals seeking services. and assisting clients through the admissions process.
- Qualify potential clients, assisting in helping clients & families understand the process of treatment.
- Following up with individuals who have once sought help before.
- Requires organization problem-solving skills.
- Ability to sympathize with callers, while effectively describing the benefits of our programs.
- Possesses high energy level and can overcome patient concerns by successfully encouraging patient participation in recovery.
- Ability to multi-task in high-paced environment.
- Accuracy and follow-up are essential in this role.
Qualifications:
- Basic PC & Internet skills required.
- Candidate must be dependable with a positive, compassionate attitude.
- Knowledge of basic computer skills and data entry is a MUST for consideration.
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
COVID-19 VACCINATION REQUIRED
Ability to commute/relocate:
- Eatontown, NJ 07724: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Computer skills: 2 years (Preferred)
Work Location: One location
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