About The Position:

The Employee Experience Supervisor is a new and highly visible position that will heavily affect the organization! This position will partner with the GM/Unit Mgr. and be the face of the Company in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

THIS POSITION IS 100% ONSITE - LOCATED NEAR THE ORLANDO AIRPORT

Main Accountabilities:

• Engage as a active member with corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees - focus groups, surveys, etc.,
• Foster a partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program fundamentals and payments.
• Interact with new hires routinely within the operation. Follow up on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
• Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees.

Education, Skills, and Experience:

• A Bachelor’s degree or equivalent experience is required.
• Minimum of 3 years of experience
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization.
• Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.

Benefits:

• Medical, Dental, Vision ELIGIBLE DAY 1!
• Employer paid life insurance, AD&D, and a variety of voluntary benefits. ELIGIBLE DAY 1!
• Tuition Reimbursement
• Vacation, Sick, and Holiday Pay
• 401(k) including company match
• Free Meals & Parking
• Membership to American Airlines Credit Union
• Opportunities for Advancement

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employee must follow company Covid-19 guidelines

Work Location: In person

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