Customer Support Analyst with SAP and Manufacturing exp. needed in Norcross, GA! Onsite...great pay and benefits!
This Jobot Job is hosted by: Alicia Blake
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $58,000 per year
A bit about us:
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For more than 150 years, our engines have supplied customized, cost-effective power to a broad array of machine types and market segments. The company is committed to providing optimized power solutions from the drawing board to prototype to production release. The organization serves as a sales, service, parts, and application engineering center for the Americas.
Why join us?
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Job Details
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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with Manufacturing industry is preferred
SAP data entry exp. is a must
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. #sales #customer-service #customer-support #sap #manufacturing #excel #indtier1
This Jobot Job is hosted by: Alicia Blake
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $58,000 per year
A bit about us:
-
For more than 150 years, our engines have supplied customized, cost-effective power to a broad array of machine types and market segments. The company is committed to providing optimized power solutions from the drawing board to prototype to production release. The organization serves as a sales, service, parts, and application engineering center for the Americas.
Why join us?
-
- Competitive base salary and overall compensation package
- 401 K with generous company match
- Full benefits: Medical, Dental, Vision
- Generous PTO, vacation, sick, and holiday schedule
- Life Insurance coverage
Job Details
-
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with Manufacturing industry is preferred
SAP data entry exp. is a must
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. #sales #customer-service #customer-support #sap #manufacturing #excel #indtier1
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