Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands’ reward programmes and loyalty initiatives.

With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters, and assist in times of need.

While specializing in financial services, travel, and retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

What does a Support Analyst do?

Provide technical and administrative support for our proprietary registration system implemented across The Americas while maintaining a professional representation of the team as well as the company. The candidate will be part of the team that supports the lounge partners regarding technology and day-to-day processes.

What You'll Will Do:

• Quickly comprehend existing tools, procedures and reporting processes;

• Configure and troubleshoot mobile point of sale and card reader devices;

• Resolve issues over the phone or via remote access in a timely manner and escalate them to senior team members (Tier II) when necessary;

• Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions;

• Provide administrative support to the end-users, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues; and

• Support the Business Operations Team in other special projects.

What You'll Need:

• Bachelor’s Degree or equivalent business experience.

• Minimum of 1 years of technical and/or administrative support experience.

• Bilingual (English and Spanish/Portuguese).

• Experience in business solutions.

• Proficiency with Microsoft Office tools: Word, Excel, PowerPoint.

• Proficiency with Microsoft Windows and its Operating Systems.

• Mobile POS (O.S. Android)
• Proficiency with data analysis tools a plus.
• Basic networking skills.

• Excellent interpersonal, written and oral communication skills.

• High standards of conduct and professionalism.

• Self-motivated and able to work with a team.

• Strong organizational, problem-solving and analytical skills.

• Experience with multi-national, multi-cultural organizations a plus.

Likely current background:

• Working in a Technical or Administrative Support position supporting business solutions and end-users remotely.
• Comfortable working within a small team environment.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.)’