Support Associate Job at San Bernardino County
San Bernardino County San Bernardino County, CA
$35,464 - $48,714 a year
The Job
MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!
Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Child Support Assistants. Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path.
Child Support Assistants process child support cases and provide assistance in locating parents and conducting in-person interviews to elicit financial information. Child Support Assistants generate, complete and process legal forms and correspondence, verify requests, answer questions, and a complete a variety of technical tasks in support of obtaining and enforcing child support orders.
For more detailed information, refer to the Child Support Assistant job description.
CONDITIONS OF EMPLOYMENT
Travel: Travel throughout the County may be required. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance may be required and must be maintained throughout the duration of employment for the individual providing the transportation.
Background: Applicants must pass a background investigation, including DOJ/FBI clearance, credit check, physical examination and drug test prior to appointment.
Work Assignment: Applicants must be willing to accept assignment, as needed, to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario. Newly hired Child Support Assistants will be assigned to an office as business needs dictate; however, geographic preference will be taken into consideration whenever possible.
Minimum Requirements
Applicants
must
meet
one
of the following options:
OPTION 1 EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities or closely related field. Transcripts MUST be submitted with the application if the applicant does not possess a completed Associate's degree (or higher) in one of the qualifying fields of study.
OPTION 2 EXPERIENCE: One (1) year of full-time equivalent office clerical experience overseen by a State Child Support Services Department.
OPTION 3 EXPERIENCE: One (1) year of full-time equivalent office clerical experience which involved interviewing customers to obtain pertinent financial, legal, or personal history information. This experience must be clearly described in the work experience section of your application. (Conducting job interviews is not qualifying.)
OPTION 4 CERTIFICATION: Successful completion of the Entry Level Workplace Certification issued by San Bernardino County. This certification must be attached to your application.
Selection Process
Examination: Candidates who meet the minimum qualifications will be invited to take the online assessment. The assessment will consist of an evaluation of skills and knowledge in the following areas:
Math Skills- Interviewing
- Public Contact and Interpersonal Skills
- Interpreting Rules and Regulations
- Listening Skills
Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by
5:00 pm, Friday, May 26, 2023.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.
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