Swift Action Response Coordinator Job at Signify Health
How will this role have an impact?
The Swift Action Response Coordinator will work to reduce the turnaround time between members calling in to locate late providers, reduce cancellations of visits as a result of a provider being late and convert the cancellations of visits due to late providers into reschedules.
This role will report to Department Manager/Supervisor.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
- Be on time, ready to work at assigned work location on a daily basis
- Manage time effectively
- Respond well to coaching and supervision
- Actively demonstrates teamwork at all times
- Answer the phone at all times-minimize voicemails.
- Takes weekend call on a rotating basis
- Ability to work overtime and on call
- Generate and close tickets for problems that arise
- Make sure no tickets are left in the queue
- If further assistance is needed for an issue, assign tickets to the proper department
- Telephone providers to get an update on there whereabouts
- Assist providers with additional directions and answer questions as needed
- Responsible for maintaining conversion rate on keeping appointments and rescheduling appointments
- Record accurate logs of calls in various systems
- Participate in staff meetings, conference calls, and other meetings, as needed
- Complete reports as requested by Supervisor
- Assist/coach/coordinate with other team members
- Attend training sessions to acquire/enhance skills related to programs offered
- Maintains a neat, orderly work area
- Performs other incidental and related duties as required
- High School Diploma or equivalent
- Bachelor's Degree preferred
- Minimum of 2 years successful work experience in business environment
- Minimum one year of successful work experience with the organization is preferred
- Prior experience in Customer Service preferred
- Experience Multi-Tasking various computer programs
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.
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