Job Summary and Mission

If you’ve got what it takes to help support the manufacturing technology ecosystem for one of the most iconic brands in the world, we’d like to talk to you.

If you’ve got what it takes to help sustain the manufacturing technology ecosystem for one of the most iconic brands in the world, we’d like to talk to you. Working here will leverage an exciting blend of relationship-building and technical mastery. You’ll work with stakeholders at the heart of Starbucks’ manufacturing business, meeting their needs in a dynamic environment.

As a Systems Administrator Lead – Starbucks Technology, you will be the onsite presence working as part of a team focused on supporting technology in the manufacturing/distribution plants. On an on-going basis, this position will provide support to a wide variety of digital, and manufacturing technology. You will identify root causes of operational issues on new/existing technology solutions to resolve them and help develop tools and scripts to facilitate maintenance and administration. You will also be responsible for planning and execution of small to medium-scale projects supported by Starbucks Technology teams and under the direction of the manager. You will also be the point of guidance/escalation for all technology issues at the facility and will work with other technology teams/vendors to resolve issues.

This role requires technical proficiency and working knowledge of enterprise-scale systems and cloud-based systems, and demands superior communication skills and an active mindset.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Works with infrastructure teams to identify tactical solutions to use cases for support and/or implementation.

• Helps to outline support and sustainment model for service(s) being implemented.

• Installation of Network and Hardware (MDC) within the facility.

• Support the manufacturing MES software.

• Work with manufacturing automation team on supporting the PLC’s and control applications.

• Assist with Wi-Fi implementation, testing and setup.

• Support distribution/manufacturing technology hardware’s including laptops, desktops, scanners, printers etc.

• Provide guidance on implementation through the lens of Operational Sustainability.

• Works within team, across IT, with business, with 3rd party vendors or systems.

• Leads investigation of root cause analysis for incidents, engaging vendors where needed.

• Troubleshooting, audit, system health queries via custom scripts or performance monitoring software.

• Patching/updates for OS, firmware or software components; this could include hardware replacement coordination.

• Gather metrics reporting such as trend analysis on recurring incident types.

• Collaboration with other technical service teams to manage, maintain, and resolve complex IT services.

• Hardware, software, OS implementation, design and sustainment.

• Write and maintain custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks.

• Continuous Process Improvement though assessing OS and HW technologies, releases and upgrades.

• Oversees site work not limited to assigning tasks to junior members, attending meetings with onsite engineers

Summary of Experience

• 4 – 6+ years of relevant experience

Required Knowledge, Skills and Abilities

• Experience working in a high capacity, highly scalable distributed computing environment.
• Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail
• Demonstrates leadership skills to mentor junior team members and non-technical staff.
• Ability to balance multiple priorities and meet deadlines including but not limited to breaking down engineering tasks/support tasks.
• Ability to build strong relationships and influence others across the organization
• Experience in acting as a point of escalation/point of contact for junior members of a team.
• Effective in dealing with ambiguity, and ability to anticipate questions and next steps.
• Windows OS client experience, including security policies, settings and registry
• UNIX/LINUX including experience in system installation, configuration, administration, troubleshooting monitoring, and security procedures
• Windows Server: including in-depth expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
• High level of experience in Active Directory including understanding of basic/advanced concepts
• Disk imaging technologies and techniques
• Understanding of internet and network standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP and other protocols
• Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing
• Knowledge of storage systems (SAN, NAS, RAID Array, etc.)
• Experience hardening and maintaining secure systems
• Network hardware experience with switches, routers, and network troubleshooting including understanding common concepts such as VLANS, subnets, SSIDs, various routing protocols (RIP, OSPF, EGP, BGP etc).
• Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail.
• Ability to identify gaps in current documentation and update to current procedures.
• Develop best practices and share with other teams for operational excellence.
• Ideal candidate would have education and/or equivalent experience in a prior Systems Administration position, along with experience providing direction to junior team members.

Preferred Skills and Qualifications

• Experience with ITIL and Service Management best practices (certification in these areas is a plus)
• Deep experience with System Administration
• 5 + years of experience supporting and deploying complex IT systems
• 5 + years of operating complex, large-scale enterprise applications / systems
• Experience supporting manufacturing and supply chain technology, specifically service delivery with highly demanding uptime requirements
• SOX or PCI experience
• Ability to write scripts in PowerShell and familiarity one of the following Python, Lua, Windows Batch

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.