• Boeing Commercial Airplanes (BCA) has an exciting opportunity for a Senior Operations Center Systems Generalist (Level 4) to join our team in Seal Beach, CA.
• The Senior Operations Center Systems Generalist will have broad knowledge of Boeing Commercial Airplane systems to support a 24/7 fast paced environment, solving Urgent/AOG customer issues. The ideal candidate will have working knowledge of Boeing aircraft hydro-mechanical systems, fluid systems, landing gear systems, payloads systems, environmental control systems, propulsion & fuel systems, electrical systems, avionics systems, flight controls systems, general systems design and/or repair, and systems troubleshooting.
• The Operations Center Systems Generalist troubleshoots various airplane systems problems real-time for operators around the world. When troubleshooting cannot be accomplished real-time the Systems Generalist conducts research on complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution.

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  An Operations Center Systems Generalist represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in service airplanes. Analyze equipment failures to determine root cause; participate in developing design, operational, and logistical changes to enhance safety and efficiency; and reduce cost while optimizing continuous operations.

Position Responsibilities:

• Develops airplane solutions that resolve Urgent/AOG systems problems.
• Generates interim and final engineering solutions to return airplanes to revenue service.
• Develops solutions utilizing sound engineering logic, experience, and available published data.
• Assesses system failures and develops solutions for continued safe operation of aircraft.
• Conducts root cause analysis and develops corrective action to rectify problems.
• Analyzes reported problems for potential safety issues.
• Provides troubleshooting assistance to customers via phone, email, or Boeing Communications System.
• Collaborates with other support groups to develop solutions
• Communicates directly with customers to understand problems and underlying issues.
• Communicates customer's perspective to other organizations.
• Conducts research on product problems, including analyzing drawings, online data, past performance
• data, and other engineering resources.
• Writes customer correspondence for continued safe operation and maintenance of equipment.
• Ensures supplier and build partner compliance with Boeing standards.
• Possesses a customer first attitude that results in an excellent customer experience every time.
• Creates initial plans for on-site support to customer operations.
• Develops and provides technical briefings for management, customers, and engineering personnel.
• Develops and implements technical training curriculum for internal or external customers.
• Develops and implements process improvements.
• Develops and maintains group performance metrics.
• Leads efforts that drive customer self-sufficiency.
• Coaches and mentors less experienced team members.

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  This position is expected to be 100% on-site. The selected candidate will be required to work onsite at one of the listed locations or approved alternative locations.

Basic Qualifications (Required Skills/ Experience):

• 8+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
• Experience preparing and presenting technical content to customers, peers, mechanics, and executives.
• Ability to support regular and emergent domestic or international travel to support our customers.
• Willingness to work a non-standard schedule, which may include working “7days-on/7days-off”, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment.
• Effective written and verbal communication skills

Preferred Qualifications (Desired Skills/Experience):

• 12+ years of industry experience
• A&P license or equivalent commercial maintenance experience (i.e. EASA licensed mechanic)
• Microsoft Office products skills.
• Experience establishing and maintaining strong business relationships with airlines.
• Customer service experience.
• Boeing 7-Series and/or McDonnell Douglas aircraft experience.
• Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145).