JOB VACANCY NOTICE

Job Posting No. Number of Openings Posting Date Closing Date

487 1 08/25/2022 Until Filled

Job Title State Classification (Salary Group)

Systems Analyst VI (Systems Admin -Server/Network) 0257/B26

Starting Salary

$8,000.00/mo to $8,900.00/mo based on experience and education

General Requirements

Hours worked weekly: 40 License or registration required: No

Shift work required: No Job skills test required: No

Travel required: No Agency Car Furnished: No

Military Occupational Code: 25B-Information Technology Specialist, IT-Information Systems Technician

Introduction and Benefits

Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas
State Board of Public Accountancy (TSBPA) is hiring! Apply now if you’re looking for a rewarding career in public service. We license Certified Public Accountants in order to protect Texas citizens’ financial interests. Come join our close-knit team of IT staff as we support the business functions of our small agency of roughly 40 staff. We take pride in having our systems up and running at all time to best serve our clients who reside in many time zones around the world.

_ The benefits of working at TSBPA: _

• Free covered parking connected to the building
• Free building workout room
• Located near the ACC Highland campus and new home of Austin PBS, surrounded by restaurants and new buildings
• Free comprehensive medical insurance with prescriptions for full-time employees (And the state pays 50% of the premium costs for dependents)
• More insurance related benefits available
• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Flexible work schedules
• Eligible for hybrid telecommuting
• Work-life balance

Job Description

This position is a comprehensive system administrator position that predominantly handles our server administration while also working on network administration when needed, with assistance from a contracted network services vendor. The other staff in the IT department perform programming, data entry, end user support, security monitoring,
IT purchasing, project coordination, and administration. Your day will be anything but routine as a member of this team.

Performs highly complex (senior-level) work involving coordination and the direct performance of activities associated with sustaining server and network systems to include evaluation, installation, configuration, patching, upgrades, hardening of systems based on agency policies and industry best practices. Collaborates with agency’s system owners, IT application development staff, and third-party system providers for application support needs, optimize application performance, and troubleshoot application issues. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. May be required to work in excess of 40 hours per workweek, be on-call, and travel to our co-location.

Operational

Server - Monitor, manage, update and upgrade virtual Windows servers, including domain controllers and on-site
Exchange server (moving to O365 in the future). Manage physical servers and connections at the co-location. Monitor and manage storage space. Keep servers healthy so they are up and running.

• Consistently monitor systems, subsystems, and software applications
• Provide analysis of current server environment
• Plans, tests and implements application upgrades, from minor patch deployments to major version upgrades
• Create and modify scripts, to automate routines, when possible
• Provide status reports to management, including regular and ad-hoc reports
• Active working relationships with both internal and external customers.
• Manage, maintain and update the organizational structure for all user accounts, groups, roles, including tracking license usage
• Provides information, direction and/or recommendations regarding server equipment and software

Network

• Monitor, manage, and update the network (equipment and connections, as needed) at the physical office location and the co-location where some network equipment and all of the servers reside.
• Manage the Wireless Access Points.
• Setup and monitor management consoles for network and firewall.
• Setup and manage VPN connections for agency staff.
• Keep network in healthy so it is up and running. Experience with Cisco, Meraki, and Barracuda a plus.

Support

• Troubleshoot and aid with user application access and provide good customer service
• Analyze, troubleshoot, and resolve systems, hardware, software, and networking issues
• Decision making with critical thinking
• Problem Solving in a coordinated manner with existing IR team
• Determine operational, technical, and system requirements for the location, installation, operation, and maintenance of applications server environments
• Work collaboratively to diagnose a variety of complex infrastructure issues as well as automating routine processes
• Interface with software vendors to obtain information and support for problems, coordinate systems repair as required
• Effectively communicate with and work alongside vendors who assist with network changes and server related issues.

Documentation

• Map and design application environment including the connectivity and dependencies of the applications, and other modeling documentation as needed.
• Documentation for application procedures for shutdown, start up, back up, and restore
• Document IP ranges and current usage/assignments
• Document hardware port usage/assignments
• Document physical office wall ports and usage/assignments
• Assist with tracking laptop and other teleworking equipment assignments
• Password documentation for vendor account portals, internal admin accounts, etc.
• Document software license keys and track usage/assignments
• Document network mapping including physical hardware, software management consoles, data flow and IP usage.
• Maintain, document, and improve internal IT services and policies.

Future Planning

• Gather data for performance tuning
• Assist with planning

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• Coordinate, plan, and schedule the installation of new or revised systems, and define business process requirements
• Assist in preparation of disaster recovery plan
• Analyze, recommend, and implement system changes for efficiency and performance
• Learn and Grow as we help shape the future of the Agency’s IT Infrastructure

Qualifications - Minimum

• Graduation from an accredited 4-year college or university with major course work in comp science, computer info systems, information systems, or a related field is preferred
• 3 years of progressive experience in system administration, including the Microsoft Windows Server 20xx environment
• Experience troubleshooting server hardware and software integrations
• network administration
• Note: Education and experience may be substituted for one another

Qualifications – Preferred

• Installation, configuration, maintenance and administration of servers, operating systems and applications
• Active Directory domain administration
• VMware environment management
• Exchange Server management (on-premises)
• Experience migrating to Microsoft O365 or M365
• Experience in disaster recovery tests and related activities
• DNS management
• DHCP management
• File server management
• Applications server management
• PKI certificate management
• Experience with DELL and Lenovo Server Hardware
• Internet security administration (Cisco)
• SSL Configuration and management
• Group Policy Management
• Email security administration (Barracuda)
• Experience in scripting (e.g., PowerShell)
• Experience in systems administration and design including Transition, Migration, Architecture, Support, and

Rollout of resources

• Experience creating/maintaining accurate documentation of current environments
• Experience creating/maintaining accurate documentation of security protocols at various levels
• Experience maintaining hardware and software inventory
• Experience in Texas State Agencies or local municipalities
• Knowledge with Microsoft Access Identity Management
• Skilled at documenting processes and procedures.
• Ability to work on concurrent tasks in a fast-paced environment while effectively organizing, prioritizing, and coordinating work assignments

Knowledge, Skills, and Abilities we are looking for

• Ability to think critically and learn technologies quickly
• Ability to be flexible and work in a team environment with a diverse set of technical staff
• Ability to communicate effectively with individuals with varying levels of technical expertise
• Proven skills in analyzing, troubleshooting, and providing solutions for technical issues demonstrating strong problem-solving and technical skills.
• Knowledge of current hardware and software architectures, network protocols, and security best practices.
• Understanding of ACLs, firewall rules, and network traffic flow.
• Ability to handle multiple tasks with proven experience in organizing, planning, scheduling, and being able to execute high-profile projects under minimal direction.
• Solid track record in prioritizing, organizing, executing, and completing tasks when under pressure with the flexibility to handle changing work priorities and procedures in an evolving environment.
• Proven customer service skills: Able to work across lines, both within IT and outside IT; approachable and willing to receive input and constructive feedback.

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• Highly self-motivated: proactively tackles issues and keeps work moving.
• Proven ability to coordinate and solve complex problems independently and within a team environment
• Ability to effectively communicate both verbally and in writing: in a clear and concise manner and understand, follow, and convey brief oral and/or written instructions
• Ability to present recommendations in an effective manner
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers
• Skill in oral and written communication to convey complex and highly technical information to a diverse audience
• Ability to receive and respond positively to constructive feedback
• Skill in exercising sound judgement and effective decision making
• Ability to work a flexible schedule to meet required deadlines
• Ability to be on call to work evenings and weekends when necessary
• Ability to safely bend, stoop, and safely lift items weighing up to 30 pounds

Application Information

To apply: Complete a State of Texas Application for Employment form,
FAX or mail the application form and your personal resume to

Personnel Division

Texas State Board of Public Accountancy
505 E. Huntland Dr., Ste 380

Austin, Texas 78701-3900

FAX: (512) 305-7875

• NON SMOKING AGENCY EEO EMPLOYER/AFFIRMATIVE ACTION EMPLOYER

_ The Board does not discriminate on the basis of race, color, national origin, sex, religion or disability in employment or its activities. _

_ Any request for reasonable accommodation needed during the application process should be communicated by the applicant to Personnel._

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Job Type: Full-time

Pay: $96,000.00 - $106,800.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Austin, TX 78752

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