Team Coordinator Job at Inovalon
Duties
The Team Coordinator I is part of the Customer Experience and Engagement team which is focused on ensuring we are easy to do business with and our solutions provide value to our customers. The Team Coordinator I is responsible for working directly with customers on the timely resolution of customer issues and partnering with internal teams to ensure loyalty. This position will serve as a key business contact for the customer and will be responsible for customer retention and will ensure the successful risk management, revenue management and relationship engagement of the healthcare provider customer accounts.
Duties
- Exhibit a continuous learning mind-set as demonstrated by taking initiative and maximizing product education, leadership development and professional development through company resources;
- Maintain compliance with Inovalon’ s policies, procedures and mission statement;
- Always adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’ s Operating Policies and Procedures in all ways and with respect to any aspect of the data handled or services rendered in the undertaking of the position;
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer; and
- We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.
- Provide guidance to customers calling Inovalon with questions on new product branding
- Provide guidance around pricing inquiries from new product campaign; CMMP Claims Mgt. Medicare Pro
Experience:
- Minimum 1 year prior experience in a customer facing position.
- Excellent written, verbal and interpersonal communication skills and ability to negotiate with customers in a courteous and professional manner
- Adept at communicating internally; developing specific action plans designed to drive and mobilize others to a timely resolution on behalf of the customer
- Able to diagnose and solve complex problems using critical thinking and persuasion
- Experience with Salesforce or other CRM platforms preferred
- Bachelor’s degree or equivalent.
- Sedentary work (i.e. sitting for long periods of time);
- Subject to inside environmental conditions; and
- Travel for this position will include less than 10%, typically for training purposes
Pay Transparency: The pay range that Magnit reasonably expects to pay for this position: $24/hour - $27.34/hour
Contract: 4 months
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
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