About Ease:

Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease's innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.

Team Lead, Payroll Implementation: This role is an opportunity to help manage a small team in a growing function, with a focus on scaling payroll connections, measuring team productivity, coaching team members on customer interaction, and executing process improvement. This Team Lead role is an opportunity to grow leadership skills for those interested in people management.

Responsibilities:

Coach, mentor, and advise fellow Payroll Implementation Managers on work assignments, escalations, and customer engagement, through regular 1 on 1's and team meetings

Drive team performance metrics through individual coaching and incentives

Manage, assign, and organize payroll implementations queue

Contribute to metrics reporting for Payroll Implementations team, and utilize Salesforce, Ease product, Excel and/or SQL to query data needed for reporting

Ensure implementation process workflow is followed, and document implementation process workflow & standard operating procedures, as well as partner with Product and other teams on creation of customer facing documentation

Recommend and/or execute new processes and technologies, including new product features, reporting, workflows, and internal software & operating procedures

Act as a subject-matter expert in the setup of payroll integrations on the Ease platform, and operate as technical expert and advisor to other teams including Product, CSM, and Support

Serve as main point of contact for pre implementation & implementation technical escalations and questions, and see through to resolution, including ensuring that the customer issue has been resolved, and product and/or leadership team is aware of repeated issues

Escalate payroll implementation issues and communicate themes, customer experience blockers, and team engagement to Manager, Payroll Implementation

Must have proof of legal authority to work in the U.S.

The national salary range for this role is $68,000 - $85,000. Individual compensation will be commensurate on several factors including but not limited to the candidate's professional experience, skills, knowledge, education, and local cost of living.

EASE is an equal employment opportunity employer for all applicants and employees. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.

Job Type: Full-time

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