Full Time Salaried Position with Benefits: Paid leave time; Medical/Dental/Vision and more benefits available. Matching 401K

Technical Support Engineer: Field Service & Remote Support

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers on-site and remotely. You will diagnose and troubleshoot software and hardware problems.

Successful candidate must travel to customer site several days per week to support their technology needs from help desk to infrastructure. When not assigned to a customer site, candidate will remotely remediate Help Desk tickets. Remote Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

This is a technology position with direct responsibility for the engineering, up-time and integrity of customer environments, specializing in Intel virtualization, desktop/server systems and LAN/WAN appliances.

The Engineer has hands-on responsibilities, providing top tier support and knowledge sharing in all technological aspects located in house and at customer sites. Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures. Must communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency. Ensures client satisfaction; maintains accountability throughout resolution, including issue delegation or hand off.

Applicant must have a minimum 2-5 years’ hands-on experience with the following:

Key Skills Required:

• High level of experience with Microsoft Windows Server 2008 and 2012 operating systems including Active Directory, DHCP, DNS, RRAS and RDP roles and services.
• High level of experience with Microsoft Desktop Operating Systems including Windows 10, 8.x, 7 and XP to include applying Windows Updates.
• Understanding of IT security concepts with a strong understanding of NTFS file security and Share permissions.
• Experience with various business productivity applications such as Microsoft Office, Office365, Open Office.
• Experience and understanding of collaboration suites such as Microsoft Exchange, Office365 and 3rd Party Hosted Exchange providers such as Intermedia and RackSpace.
• Network Management Experience with routers, switches, firewalls and wireless technologies to include a very strong understanding of Virtual Private Network (VPN) protocols.
• Experience with Network vendors, Cisco, SonicWall, Watchguard and Meraki and Internet Carrier technologies including DSL and PRI.
• Experience with one or more hardware vendors such as HP, Dell, IBM and Lenovo in component level repair of servers, workstations, printers and business peripherals.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Exceptional customer service orientation. Daily travel assignments to customer location required.

All candidates must go through a Criminal background check, EVerify Citizenship Check & Motor Vehicles Report prior to employment.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you reviewed this job posting and confirm the salary range and location meet your needs prior to applying?

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)
• Computer Networking: 2 years (Preferred)
• Active Directory: 2 years (Preferred)

Work Location: Hybrid remote in Itasca, IL 60143

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.