Technical Support Representative Job at Bertram Communications LLC
Bertram Communications LLC Random Lake, WI 53075
$14 - $18 an hour
Are you technically inclined, a current Information Technology student or recent IT graduate? If you are looking for an opportunity at a growing company with a positive work environment Bertram may be the place for you! We are seeking an individual for the position of Technical Service Representative. Help our customers solve their problems and improve customer relations by being their advocate. This includes being customer focused, a team player, and technically adept. Taking ownership of and solving problems in a fast effective manner.
Responsibilities:
- Troubleshoot customer issues and provide technical support.
- Provide customer service and answer questions about products and services.
- Identify customer needs and recommend solutions.
- Update customer records in the database.
- Monitor system performance and diagnose technical issues.
- Provide feedback to the development team to improve product features and services.
- Maintain a high level of customer satisfaction.
- Strong customer service skills on and off the phone
- Basic understanding of internet and email protocols
- PC and Hardware troubleshooting
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
Ability to commute/relocate:
- Random Lake, WI 53075: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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