Technical Support Specialist – Direct Hire Position with Full Benefits – Interviews Taking Place

SALARY: $50,000 to $55,000 – EXCELLENT BENEFITS! – 10% Shift Differential

We are looking for Technical Customer Support Specialistsfor our client’s nationwide payment and transaction processing systems. In this role, you will use your customer service, technical, and problem-solving skills to support financial institutions in accessing and using Federal Reserve Financial Services (FRFS) and platforms accessed through FedLine Solutions. We are seeking individuals who put the customer first, support them in an effective and efficient manner through teamwork and strong communication skills, take pride in the quality of their research, and are motivated by giving clients the right solution over a quick answer.

Positions are based in Oklahoma City and are eligible for a hybrid work schedule. For More Information, Call 479-544-8836.

Key Activities

• Provides customer support to users of multiple products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, payment, application, and processing inquiries and incidents.
• Monitors National payment processing platform and performs necessary tasks to ensure inbound files are processed and released according to published guidelines.
• Executes complex payment processing programs according to detailed operation scripts, reviews results of executed programs for accuracy.
• Perform extensive research regarding transaction and electronic payment file processing to mitigate risk
• May assist in updating administrative reports, operational check lists, and knowledge base articles.
• Utilizes customer relationship management tools to log, track, and monitor customer inquiries
• Appropriately identifies and escalates complex technical problems and/or advanced questions to next-level support
• Assists other customer service representatives as needed
• May help with training on the installation, operation, customization, testing and enhancement of systems or customer VPN devices.

Qualifications

• Typically requires Associates degree in information technology, business, or closely related field
• Typically Requires 2 years of relevant work experience
• Superior customer service and problem-solving skills to create a positive customer experience
• Good interpersonal and written communication skills
• Ability to work both independently and in cross-functional teams with colleagues in multiple Federal Reserve locations.
• Technical knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge.
• Intermediate troubleshooting skills
• Demonstrated ability to understand and apply department standard operating policies and procedures.
• Incumbent must be fully vaccinated against COVID-19

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Oklahoma City, OK: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help Desk: 2 years (Preferred)

Work Location: Hybrid remote in Oklahoma City, OK

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