Technical Support Specialist Job at Tekshapers Software Solutions Pvt Ltd
Tekshapers Software Solutions Pvt Ltd New York, NY 10001
Urgent Role -: L1 Support
Location: NYC, NY
Job Description
L1 Support (70%)
1. L1 floor support to onsite client team on publishing platform & other Research applications
2. Act as a point of contact for the L1 support team offshore
3. Understand the changing requirements and provide suggestions for process improvements.
4. Provide inputs on the overall management and direction of the team and service line.
5. Communicate and co-ordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
1. Data Team Support (30%)
1. Act as a point of contact for the Data team offshore
2. Handle escalations; collect feedback on the performance of the team.
3. Provide inputs on the overall management and direction of the team and service line.
Regards,
Shivam Kumar Dubey
Job Type: Contract
Salary: $60.00 - $65.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
Speak with the employer
+91 +12483068438
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