We are currently accepting resumes for a Service Desk in Columbus, OH

Benefits offered: Medical, Vision, Dental, 401 K

The selected candidate will perform the following duties:

• This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

Required Personal Skills

• Strong communication/ leadership skills.
• Strong influence, collaboration and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Required Technical Skills

• 8 total years IT experience.
• 4 Years SCCM or SMS-like experience
• 4 Years PowerShell scripting experience in a production environment
• 8 years customer service experience
• 10 Years Troubleshooting experience
• 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
• 5 years’ experience with Active Directory including tools like ADUC.

Desired Certifications

• Certifications A+ series
• PowerShell 3.0 scripting background.
• Certifications in Microsoft tools and technologies.
• ITIL Knowledge and ITSM Tools

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Columbus, OH 43223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 10 years (Required)

Work Location: One location

Speak with the employer
+91 6146600114

Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.