JOB DESCRIPTION: TELLER

Summary/Objective
The teller receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in a financial institution's various transactions. The teller meets the needs of customers by providing quality service.

Essential Functions

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue cashier’s checks, redeem U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied and kept neat and orderly.
• Balance and update savings passbooks and close accounts when requested.
• Follow procedures for removing accounts from dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances.
• Maintain appropriate currency logs.
• Responsible for ensuring the Code of Ethics are being followed.
• Responsible for reporting any Code of Ethics/ Internal fraud violations.
• Follow all bank policies and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer/Client Focus.
• Decision Making.
• Technical Capacity.
• Stress Management/Composure.
• Thoroughness.
• Communication Proficiency

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, calculators, and scanners.

Physical Demands: This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, sitting, stooping or standing as necessary. This position requires lifting bags and boxes of coin.

Position Type/Expected Hours of Work: This is a full-time position. Typical days and hours of work are Monday through Friday, 7:15 a.m. to 6:05 p.m. and a Saturday rotation from 8:30 a.m. to 12:00 p.m

Travel: No travel is normally expected for this position. However, temporary placement at other locations may occur due to vacation, illness, or staff shortage.

Required Education and Experience

• High school diploma or equivalent.
• Customer service experience.

Preferred Education and Experience

• Previous cash handling experience.

Additional Eligibility Qualifications: Multi-lingual capabilities to include Spanish are a plus.

AAP/EEO Statement: HomeTown Bank, N.A. is an equal opportunity employer.

Classification: Non-exempt

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.