Role and responsibilities

• Maintain/Update ASML’s Learning Management System (LMS) as admin for Customer Service (CS) EUV & DUV Training products, event management, class enrollment, and basic reporting.
• Training forecast & planning:on time data collection, data analyses with architects and publication, (EUV) training planning & communication to all stakeholders.
• Support the LTC’s (Local Training Coordinators) located around the world for training related issues.
• Booking Internal and external customers for training and the required financial handling (creating quotations).
• Support Knowledge Managers with training course and enrollment changes.
• Acts as first line of support to instructors ensuring sessions are supported within your scope (Teams/LMS support, parts/tools/supplies access and facility help).
• Coordinate and schedule tool calibration and certification works.
• Support trainers for class convening; to include: maintain parts/tools inventory, validate Pre-requisitions, update rosters, class closure and student graduation.
• Send class announcements, reminder notices, and confirmations.
• Facilitate security access for students and visitors.
• Organize and distribute training materials for internal/external customers.
• Gather, analyze, and report on training Key Performance Indicators (to include/not limited to: utilization rates, evaluations, trainer readiness).
• Support parts and tools inventory management: examples include, track inventories/usage, order parts through SAP/EasyBuy/etc., track lead times for materials and supplies to ensure on time delivery.
• Support escalation management and process improvement initiatives.
• Supports LMS session planning on reoccurring basis (e.g. quarterly).
• Provides training quotes and purchase orders; tracks department expenses.
• Work odd hours as requested to support global training coordination needs.
• Other projects assigned.

Education and experience

• Requires an Associate’s degree in business or equivalent experience.
• A certificate in project management a plus.
• 3-7 years’ experience in (training) coordination or similar administrative, customer service related role.
• Strong competence using administrative tools, procedures, and business systems that facilitate data analysis and problem solving.
• Demonstrated results in achieving deliverables on time that adhere to quality standards.
• Previous logistics, supply chain management, enterprise application system and data/business analyst experience desired.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.