Training Specialist Job at ContactUS, LLC
ContactUs is growing fast and we currently have a position open for a Training Specialist. If you are interested, have training experience, and think that you would fit well into this role, apply today!
The Training Specialist is responsible for developing and facilitating comprehensive learning and development solutions to meet the needs of new employees online and onsite.
Essential Duties:
1. Provide new hire training in a virtual or onsite environment
2. Manage all necessary resources to optimize trainee’s performance.
3. Collaborate with operations management to support development needs within the business.
4. Evaluate and develop programs and techniques that enhance
learner retention.
5. Provide feedback to update and report the performance of trainees or training issues.
6. Effectively assess the training needs within the business to meet the needs of the organization.
7. Support Operation & Quality Departments as needed.
8. Research and keep up with organizations and vendors to complement the training opportunities.
9. Maintain a level of creativity and progressiveness to training to maintain and improve standards.
10. Improve the training program by obtaining feedback from participants in regard to classroom instruction, course materials, and training resources.
1. Provide new hire training in a virtual or onsite environment
2. Manage all necessary resources to optimize trainee’s performance.
3. Collaborate with operations management to support development needs within the business.
4. Evaluate and develop programs and techniques that enhance
learner retention.
5. Provide feedback to update and report the performance of trainees or training issues.
6. Effectively assess the training needs within the business to meet the needs of the organization.
7. Support Operation & Quality Departments as needed.
8. Research and keep up with organizations and vendors to complement the training opportunities.
9. Maintain a level of creativity and progressiveness to training to maintain and improve standards.
10. Improve the training program by obtaining feedback from participants in regard to classroom instruction, course materials, and training resources.
Qualifications:
1. Education: Education: High School Diploma/GED required.
1. Education: Education: High School Diploma/GED required.
2. Must have high speed internet and a dedicated landline telephone.
3. Must have a dedicated quiet workspace.
4. Must have open availability including weekends.
5. Two years related experience and/or training; or equivalent combination of education and experience.
6. Special Skills:
3. Must have a dedicated quiet workspace.
4. Must have open availability including weekends.
5. Two years related experience and/or training; or equivalent combination of education and experience.
6. Special Skills:
- Ability to teach and manage diverse classes of learners with varying backgrounds, learning styles, and levels of IT competency.
- Strong Written Communication Skills - Writes professional, clear and concise correspondence with all levels of management using correct terminology
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and
- Teamwork - Contributes to building a positive team spirit.
- Decision-making, facilitating and process improvement.
- Excellent organizational and prioritization skills to meet multiple priorities
- Ability to work successfully in rapid moving environment
- Willingness to present new ideas and suggestions to make the training experience better for everyone
- Demonstrated ability to work collaboratively within the team as well as independently.
- Attendance/Punctuality - Consistently at work and on time; Ensures responsibilities are covered when absent.
- You cannot be on any active correctives at the time of application.
- When not training you will be expected to take calls as needed.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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