Training Specialist Job at The Cape Cod Five Cents Savings Bank
SUMMARY:
The Training Specialist/Instructional Designer role is instrumental in supporting the Bank’s culture of continuous learning and employees’ professional development. Under the guidance of the Director of Learning and Development, they are responsible for the creation and delivery of online, in-person, and live-remote training, and interactive and engaging learning resources to create pathways for employee success. Initial project will be to facilitate the Bank's customer service delivery.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
- Deliver and assist in the design of courses for various levels of the employee journey such as new employee orientation for all employees, as well as, new hire training for retail bankers and other key customer facing positions.
- Provide coaching and organizational support as facilitator of trainings and workshops such as respectful workplace, consultative sales and customer service delivery.
- Design, develop and enhance visually appealing, engaging and effective learning materials (e.g., job aids, articles, product sheets, video blogs and interviews, modeling videos).
- Create content for Learning & Development site and provide support to bank departments in providing resources on the Bank’s SharePoint site and Intranet.
- Collaborate with internal stakeholders/subject matter experts in the development of learning content creation and program implementation.
- Leverage and promote available technologies to advance employee learning and development bank-wide.
- Assist with administration of Learning Management System and provide support to Bank users as needed.
- Contribute to projects and initiatives in support of department and Bank goals.
QUALIFICATIONS:
EDUCATION & CERTIFICATIONS:
- Bachelor degree in a related field (Business, Finance, Training, English, Communications, Instructional Design, or Education), or equivalent experience required.
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum of two years of retail banking experience (e.g., sales, customer service, consumer lending, computer systems, and/or coaching others in a financial services organization), or equivalent work experience in developing and delivering adult learning training/solutions.
- Ability to perform the following tasks with coaching and/or supervision & guidance:
- Write print materials (facilitator guides, learner guides, workbooks, job aids, etc.).
- Write online materials (screen text, online procedures, interactive job aids, and knowledge support tools).
- Create well-designed online training screens and interactions.
- Collaborate with other training staff to create engaging training interventions.
- Knowledge of banking systems (e.g., navigation, data entry, interpretation) preferred.
- Experience with Microsoft Word and PowerPoint preferred,
- Experience with Adobe tools (e.g., Photoshop) preferred,
- Ability to use Windows-based PC proficiently.
- Familiarity with SharePoint preferred, but not required.
COMPETENCIES:
- Customer Service / Customer Focus
- Sales (preferably needs based selling in a banking or financial services environment)
- Classroom / Small Group Facilitation
- Coaching
- Written and Verbal Communication (clear, concise, and engaging)
- Cyber Security Awareness to Protect the Digital Environment, the Bank, and Customers
- Problem Solving
- Dealing with Ambiguity
- Time Management
- Demonstrate Courage
- Drive for Results
- Interpersonal Savvy
- Integrity and Trust
- Self-Development / Active Learner
- Creativity
- Technology Savvy
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