Company Description:

National Express Shuttle and Transit operates mobility systems that enhance peoples’ lives by transforming their daily journeys. Our strategy is to deliver transportation solutions for connected communities, campuses and workplaces based on solutions that reduce carbon emissions and traffic congestion by promoting safe and reliable shared alternatives to driving alone.

Job Description:
The General Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties and Responsibilities:

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, training, etc.), train, and develop new drivers.
• Ensure compliance with all government regulatory agencies such as DOT, OSHA, and other state/local agencies.
• Monitor and ensure compliance with safety regulations.
• Be active in all internal and external audits.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Review and approve biweekly timecards to limit meal break penalties and ensuring labor law compliance.
• Support the development of company policy and procedures.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 5 years of relevant experience in transportation demand management, customer service, or hospitality
• Experience with Project Management in cross functional environments
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication, interpersonal, and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation
• Passion for alternative modes of transportation is a plus!

Education and Qualifications:
Hard Requirements:

• 5 years or more of experience in Operations Management

Preferred Requirements:

• Bachelor’s degree
• Work experience in public or private alternative transportation demand management (TDM)
• Experience and thorough knowledge of DOT and/or OSHA regulations
• Licensed Class B driver (Passenger and Air brakes endorsement)
• Prior knowledge of DMV policies and procedures

EEOC
National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

National Express Transit

The company is part of National Express North America, a business unit of National Express Group, a global mobility leader serving nearly 800 million bus and rail passenger journeys on four continents. With more than 4,000 employees across 37 regional customer service centers operating a fleet of 2,600 vehicles, including alternative fuel and zero emission, National Express Shuttle and Transit is uniquely positioned with unparalleled expertise, scalability and global best practices to address strong demand from public and private sector customers and evolve their mobility programs into the future. Explore our solutions and career opportunities at www.wedriveu.comand www.nationalexpresstransit.com.

Job Type: Full-time

Pay: From $215,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Logistics: 5 years (Preferred)
• Transportation management: 5 years (Required)

Work Location: In person

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