At Generations Bank, our core values are at the heart of everything we do. It's our priority to put them at the forefront of our team, relationships, and business.

We're a team built on a rich history, with our roots beginning in south Arkansas in 1907. For over 115 years we've served our neighbors in the same communities we live, work, and play. The bank's name pays homage to the rich history present in the generational leadership from the Harrell family. Generations Bank currently has 11 locations serving the communities of Bentonville, Camden, Fayetteville, Hampton, Junction City, Rogers, Siloam Springs, Van Buren, and Kimberling City.

Full Time - 40 hours per week

SUMMARY

Performs a variety of duties which provides excellent customer service and basic information through counter-based transactions. Must always comply with federal and state regulations, as well as, bank policy and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the Bank in a courteous and professional manner.
• Builds and maintains customer relationships by providing exceptional customer service.
• Verifies customer identification and endorsements.
• Assists customers with products and services.
• Performs safe deposit duties by controlling access and assisting customers.
• Accepts and accurately processes a variety of financial transactions for customers, including cashing checks, processing deposits and withdrawals.
• Cashes checks within the limits assigned.
• Accepts loan payments.
• Knowledgeable in areas of teller, cash vault, safe deposit boxes, stop payments.
• Stays within the teller cash limits.
• Issues and/or redeems Bonds, Cashier Checks, Traveler's Checks, and Money Orders.
• Assists customers with account inquiries and discrepancies.
• Processes deposits from ATMs and night depository boxes.
• Promotes bank's services and directs customers to other departments for specialized services.
• Balances daily transactions and verifies cash total. Detects and resolves out-of-balance conditions.
• Completes currency transaction report when required.
• Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Maintains confidentiality of customer and bank data.
• Treats others with respect, keeps commitments, works ethically and with integrity, upholds organizational values and holds oneself accountable.
• Follows Bank policies and procedures and applicable state and federal banking laws, rules and regulations, adheres to Bank Secrecy Act (BSA) responsibilities specific to the Universal Banker position.
• Effective organizational and time management skills.
• Performs other tasks as needed.

OTHER SKILLS AND ABILITIES

• Must be able to arrive at work on time, work on-site, and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style.
• Must be able to provide polite and courteous customer service regardless of customer personality, presence, or communication style.
• Must be able to perform multiple tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to rotate job tasks.
• Must be able to occasionally work overtime.
• Must be able to coordinate multiple and changing priorities.
• Must have a professional appearance, dress, and attitude at all times.
• Must possess good math skills.
• Must have the ability to operate related computer applications and other business equipment including adding machine, copy machine, and telephone system.
• Must possess the ability to maintain confidential customer and Bank information in a responsible and secure manner.
• Must have good prior employment to be considered.
• Must pass a background screen and drug test to be considered.

BASIC QUALIFICATIONS

• High school diploma or general education degree (GED) required.
• Minimum 1 year of customer service experience preferred.
• Minimum 6 months of previous banking or cash handling experience preferred.

ENVIRONMENTAL AND PHYSICAL DEMANDS

The incumbent in the course of performing the duties in this position, spends time writing, typing, speaking, listening, lifting (up to twenty-five pounds), carrying, seeing (such as close, color and peripheral vision, depth perception), sitting, walking, standing, squatting, kneeling, and reaching.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate reading documents, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, the status of protected veteran, among other things, or status as a qualified individual with a disability.

EEO/AA/M/F/Veteran/Disabled