Job Description

The Valet Attendant is responsible for providing a positive first and last impression to each guest arriving and departing the casino entrance. They must enjoy working with the public and be able to provide professional and courteous service at all times. Valet/Bell Attendants welcome and create the first impression upon guest arrival. This will include safely relocating guest automobiles to designated parking locations, assisting passengers during the loading and unloading process, and ensuring luggage is handled with care. This person is responsible for providing excellent customer service and continuously assisting guests. This is a highly visible role which gives opportunity for casual conversation and a chance to discuss local attractions, restaurants, and events in the area.

ESSENTIAL DUTIES

• Provides claim check ticket and instructs guests on how to reclaim vehicle;
• Parks guest vehicles in specified areas in a safe and efficient manner;
• Retrieves customer vehicles from specified areas in a safe and efficient manner;
• Provide travel directions and information on property events and promotions;
• Provides accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions which require attention and or repair. Obeys all traffic laws on and off property;
• Provides documentation of vehicle trip reports and daily vehicle logs using PC and Apple programs including Excel, Word, Outlook, and iPhone applications;
• Promotes the courteous treatment of customers and resolving guest service issues or retrieving the direct supervisor for assistance;
• Delivers internal and external guest service by ensuring every interaction is positive;
• Provides especially timely & knowledgeable service. Always find solutions to guests’ problems;
• Greets arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate;
• Communicates effectively with the Player’s Club and Lodge Front Desk to ensure each guest is assisted in a timely manner;
• Shuttle qualified guests to and from residence, hotel, marina, and RV Park; other locations may be included;
• Other duties may be assigned.

SKILLS & QUALIFICATIONS

• Must be able to work a flexible schedule including nights, weekends and holidays
• Six months to one year of related experience
• Must be able to drive both automatic and manual (stick-shift) vehicles
• CDL with passenger endorsement is preferred but not required
• Must have excellent communication skills
• Must have basic math skills
• Must possess a valid driver license
• Must provide a clean driving record and proof of insurability
• Must pass a driving test administered in house
• Class IV Swinomish Gaming Commission Permit must be obtained upon employment
• Must be able to bend, kneel, squat, stand, and lift heavy objects as needed

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, 9,000ft² multipurpose Wa Walton Event Center, and casino featuring Las Vegas style gaming. We have 900 of the latest slot titles and table games including Blackjack, Craps, Roulette, and Pai Gow

Benefits

Full Time Team Members enjoy excellent benefits including:

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals